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Hotel Manager - One&Only 
(3839)

 

At Kerzner, we never settle. Through continued innovation, our team of pioneers push until the next level is achieved, and then to keep going. Our philosophy is simple - we go above and beyond to Blow Away our Guest and Colleagues. Good enough never is. For us, it is all about perfection and innovation. This is not simply our job, it’s our passion. 
 

Our Colleagues are at the heart of who we are and what we do. With an international team of over 10,000 Colleagues and strong strategic growth on the horizon, we offer unrivalled career opportunities around the world. We are committed to provide our Colleagues at all levels with opportunities to grow and develop within the organisation through personalised development plans and tailored succession planning. We invest in our communities to sustain the environment where we operate and minimising our own footprint. Whether it is through animal conservation, education or tree-planting, we like to give back in as many ways as we can to help our communities flourish.
 

To provide maximum guest satisfaction whilst maximizing sales and controlling expenses

 

Manage budgets/expenses, analyze and interpret financial information and monitor sales and profits

 

Develop and implement an intuitive and efficient marketing strategy to promote the hotel’s services

 

Key Duties and Responsibilities

 

▪ To effectively and efficiently control and supervise the day-to-day operations of Operation departments (F&B, Rooms,

Operating) of the hotel, and assist the General Manager in operating the hotel.

▪ To be responsible and ensure that all the activities of the Operation departments (F&B, Rooms, Operating) are done and

respected as per established hotel standards and procedures and further assist his/her team members in any way

possible.

▪ Ensure prompt, efficient and friendly service in all outlets, at all times. Ensures guest’s/ visitor’s satisfaction at all times.

▪ To define the budget of Operation departments (F&B, Rooms, and Operating) (together with the General Manager) based

on futuristic goals and objectives of the company/ hotel.

▪ To be responsible in the selection and quotation of all items of the Operation departments (F&B, Rooms, Operating).

▪ Follow instructions and understand the philosophy of the General Manager and carry out these ideas.

▪ Is aware of availability of products.

▪ To set yearly budget of Operation departments (F&B, Rooms, Operating) and work with them to achieve it.

▪ Ensures that superb promotions are held in all outlets regularly to generate business and organise their advertising.

▪ Consult with respective Operation departments (F&B, Rooms, and Operating) about organisational aspects of special

events/ functions being planned.

▪ Liaise with Executive Chef/ F&B outlet Mangers on “daily/ weekly special” available for promoting in the F&B outlets –

check pricing.

▪ Ensure that all areas satisfy the most stringent hygiene and sanitation requirements.

▪ Ensure punctuality, control absenteeism and take corrective actions where necessary.

▪ Regularly check grooming (appearance, personal hygiene and uniforms) of team members according to hotel standards,

and also team members attitude towards both internal (colleagues) and external guests.

▪ Be totally aware of guest’s/ visitor’s/ repeater’s preferences of food and wine, communicate to Operation departments

(F&B, Rooms, Operating), and ensure that these preferences are adhered to.

▪ Circulate throughout the hotel, maintaining a high, yet not overpowering profile.

▪ To establish an effective all round control of the Operation departments (F&B, Rooms, Operating) and the hotel in general,

by carrying out regular spot checks.

▪ Ensure that established/agreed time parameters in service are respected by each and every single team member of all

F&B outlets, and that service is professional, discreet and personalized at all times.

▪ Maintaining a strict control of all Operation departments (F&B, Rooms, Operating) accounts.

▪ Approves discounts for guests as required, in liaison with General manager.

▪ Establish a strict control to avoid theft of guest and hotel property.

▪ Ensure that all Operation departments (F&B, Rooms, Operating) are being kept securely and under the correct conditions

applicable to each type of commodity stored.

▪ Regularly check all working areas and operating equipment of the Operation departments (F&B, Rooms, Operating), for

maintenance requirements and follow up.

▪ Keep tract of popular/unpopular items on the different Operation departments (F&B, Rooms, Operating) and respond

accordingly.

▪ Monitor Operation departments (F&B, Rooms, and Operating) financial/operational results.

▪ Communicate with the General Manager on day-to-day matters.

▪ Personally discuss non-routine matters with the General Manager and Head of Department/s.

▪ To counter/ verify and approve the Operation departments (F&B, Rooms, Operating), ensuring sufficient coverage duty

peak occupancy periods.

▪ To be familiar with the hotel’s emergency plans in case of fire, bomb threat and so on, and procedures for “Lost & Found”

items.

▪ To comply with health and safety regulations and procedures, observe safety precautions and use safety equipment.

▪ Any other cognate duties and responsibilities that may be assigned by the General Manager to facilitate the smooth

running of the Department and/or hotel.

▪ May not make policy or procedural changes without prior approval of the Director, Human Resources.

▪ May not make statements to the press.

▪ May not make changes to or in any way concerning standard operation procedures without authority of the Director of

Human Resources.

▪ May not authorize salary, wages, incentives, allowance / bonus adjustments to any employees without the Director of

Human Resources and General Manager’s approval.

▪ No new employment/ termination of employment without Director, Human Resources and General Manager’s approval.

▪ May discipline staff in liaison with the Director, Human Resources and in accordance with the company’s disciplinary

procedures.

 

Skills, Experience & Educational Requirements

- University Degree in related field

- At least 5 years’ experience in related field, preferably with working experience in the Hotel Industry.

- Ability to articulate and write fluently in English.

- Computer Knowledge in Microsoft Word, PowerPoint, Excel, etc.

- Experience in press and guest relations.

- Excellent communication skills internally within the organization, as well as externally with respective agencies and media[1]related parties.

- Foreign language skills would be an advantage.

- Resourceful, resilient and efficient at problem solving.

- Well groomed

 

Our company is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, innovative, inclusive, and inspiring in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.