Agent, Connectivity 
(16132)

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn. 

Amidst fragrant pines and glistening peaks, One&Only Moonlight Basin is a glamorous return to simplicity. Fill days cascading down cool waters, unearthing the magic of Yellowstone National park, skiing on world renowned slopes and retreating to floating evergreen spaces. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.

Job Summary

Agent, Connectivity must manage pre-arrival, in house and post stay stages of guest stay. To ensure that all guests’ expectations are met, and exceeded, throughout their stay at the resort. To be familiar with all resort standards, policies and procedures to ensure department is run effectively and efficiently. To be familiar with all the resort facilities, restaurants, local attractions and other points of interest, to be able to promote and answer all enquiries concerning services and highly diversified queries from guests. 

Key Duties and Responsibilities

• Cooperate with other hotel departments to make sure the work is planned and organized efficiently
• Provide information to co-workers by telephone, in written form, e-mail, or in person
• To have a thorough understanding and knowledge of all rooms related services and the product and the ability to upsell alternatives
• Follow LQA Standards related to responsibilities
• Provide immediate assistance to guests as requested
• Responsible for all in house guest requests and ensuring their needs are met
• Making sure all guests’ complaints are followed up and discussed during the daily meeting within the team
• Maintain a high level of product & service knowledge to explain and sell services and facilities to our clients and potential guests
• Communicate both positive and negative feedback from guests to appropriate departments
• Run day-to-day operations of the Connectivity Center, ensuring the quality, standards and meeting the expectations of the customers daily
• Be fully familiar with the room types, applicable rates, discount and rates structures and rate policies
• Responsible for pre-arrival communication with guests
• Responsible for the coordination, organization and delivery of a warm welcome and fond farewell for the individual guests
• Communicate guest arrivals, preferences and needs to all appropriate departments daily
•  Prepare daily for upcoming guest arrivals & departures
• Check that all e-mails received are replied to within 12 Hours and filed correctly
• Utilize guest profiles, correspondence and previous histories to ensure requirements are met prior to guest arrival
• Promote activities and facilities of the resort with the intention to convert bookings
• Daily check of guest’s profile in Opera, merge of profiles if necessary
• Review VIP codes and flag VIP arrivals
• Assist with any other duties as assigned

Education & Experience Requirements

• Must be computer literate, knowledge of MS Office, Excel and Opera is essential
• Must be able to work well under pressure and be able to multi-task
• Must have experience as a Receptionist or Guest Relations Officer in a five-star environment for a minimum of 2 years
• Communicate effectively via email and telephone
• Have extensive knowledge of the resort and surrounding areas

Benefits

Full-Time Year-Round

• Medical insurance - 80% of premium paid by employer
• Health Savings Account with $50 employer contribution per pay period
• Dental, vision & life insurance - 100% of premium paid by employer
• 5 weeks of PTO (Paid Time Off)
• 8 paid holidays
• Uniform provided & complimentary laundering
• Complimentary transportation to/from resort
• Complimentary meal per shift
• Subsidized housing based on availability
• Discounts at F&B outlets on property
• 14 nights per year at $100/night* at Kerzner Properties worldwide
• Winter season includes complimentary ski pass to Big Sky Resort based on availability OR $225 reimbursement towards gym membership

Seasonal

• Uniform provided & complimentary laundering
• Complimentary transportation to/from resort
• Complimentary meal per shift
• Subsidized housing based on availability
• Discounts at F&B outlets on property
• Winter season includes complimentary ski pass to Big Sky Resort based on availability OR $225 reimbursement towards gym membership

Physical Requirements

The ideal candidate must be able to perform all physical requirements of the job in a safe manner, with or without reasonable accommodation. Physical requirements include, but are not limited to:   

• Standing, walking, stooping, kneeling, and bending in an operational environment for extended periods 

• Frequent bending, twisting, stooping, reaching, and pulling 

• Lifting and carrying of loads weighing up to 50 pounds 

• Working in outdoor environments, including high altitudes, that may present extreme weather conditions such as snow, ice, rain, heat, wind, etc.    

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.