Agent, Retail 
(14262)

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn. 

Amidst fragrant pines and glistening peaks, One&Only Moonlight Basin is a glamorous return to simplicity. Fill days cascading down cool waters, unearthing the magic of Yellowstone National park, skiing on world renowned slopes and retreating to floating evergreen spaces. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.

Job Summary 

The Agent, Retail is responsible for the smooth operation of the Boutique, maintaining appropriate levels of stock and supplies for the team, and liaising with all guests in a polite and professional manner. In addition, they will prepare financial reports as needed. 

Key Duties & Responsibilities 

• Follows the brand principle of We Create Joy in every interaction, both internally and externally 

• Guarantees the retail outlet is manned at all times 

• Delivers warmth and professionalism when interacting with guests 

• Asks open-ended questions and uses product knowledge to make thoughtful sales recommendations 

• Reports guest prefers to the Front Office Team to keep the SAGA system updated for future uses 

• Responsible for all promotional activities, ensuring targets are met 

• Provides ideas to the management team on how to improve sales to drive the success of the department 

• Assists with receiving shipments, re-stocking, and merchandising the sales floor 

• Ensures all displays are visually attractive 

• Conducts inventory reports as directed by the Finance team 

• Maintains any cash floats, recordkeeping as required by the Finance team 

• Assists with conducting and compiling reports as requested by members of management 

• Participates in training as required by their direct manager or other members of management, including cross-training 

• Assists with additional duties, as requested by the Manager, Retail or other members of the management team 

Skills, Experience, & Educational Requirements 

• At least 2 years’ experience as a Retail Agent is required, preferably in a hotel setting 

• Must possess computer literacy skills, being knowledgeable in programs like Microsoft Outlook (e.g. Word, Excel, PowerPoint) 

• Must have superior organizational skills 

• Must have excellent communication skills, being able to read, write, and speak in English proficiently 

• Must possess proper telephone etiquette 

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.