Assistant Manager, Kids Only 
(16133)

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn. 

Amidst fragrant pines and glistening peaks, One&Only Moonlight Basin is a glamorous return to simplicity. Fill days cascading down cool waters, unearthing the magic of Yellowstone National park, skiing on world renowned slopes and retreating to floating evergreen spaces. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.

Job Summary

The Assistant Manager will be responsible for the club by facilitating and managing all children’s and teens programs and the facility operation. The Assistant Manager will oversee all staff for the area and be responsible for ensuring the program is offered to a defined standard of quality.

Key Duties and Responsibilities
•    Provides guest service through positive interaction with parents, children and teens and responds to their needs for information and any complaints, communicates out any requests or profile information to the appropriate persons
•    Manage, train and develop the Kids Club staff in all areas of their responsibilities and job functions
•    Interview, hire and onboard qualified candidates for the Service Desk & Kids Club.
•    Ensure check-in and check-out procedures are being properly executed for the safety of the children
•    Develops calendar of social events, programs and activities for junior hotel guests year-round
•    Ensure special program is being prepared for special events like Easter, Thanksgiving, Christmas, etc. 
•    Purchases supplies for planned activities and approved events
•    Resolves all guest and employee queries in a polite and professional manner at all times
•    Promote all resort programs, facilities, and services
•    Answer telephone promptly and professionally
•    Maintain a safe working environment. Report and correct, if possible, any unsafe acts or conditions
•    Project a positive, friendly and caring attitude always while interacting with children and their parents
•    Provide parents and guardian information of the child’s behavior and any unusual occurrence or activity involving their child
•    All other duties as assigned by a member of the leadership team

Required knowledge and qualifications:
•    Current CPR/First Aid certification or ability to obtain before start date
•    Previous experience in a luxury or ultra-luxury hotel; supervisory experience preferred
•    2-4 years previous experience working with children and teens in a similar environment such as kids club, camp, after school program, etc. 

Benefits

• Medical insurance - 80% of premium paid by employer
• Health Savings Account with $50 employer contribution per pay period
• Dental, vision & life insurance - 100% of premium paid by employer
• 5 weeks of PTO (Paid Time Off)
• 8 paid holidays
• Uniform provided & complimentary laundering
• Complimentary transportation to/from resort
• Complimentary meal per shift
• Subsidized housing based on availability
• Discounts at F&B outlets on property
• 14 nights per year at $100/night* at Kerzner Properties worldwide
• Winter season includes complimentary ski pass to Big Sky Resort based on availability OR $225 reimbursement towards gym membership

Physical Requirements

The ideal candidate must be able to perform all physical requirements of the job in a safe manner, with or without reasonable accommodation. Physical requirements include, but are not limited to:   

• Standing, walking, stooping, kneeling, and bending in an operational environment for extended periods 

• Frequent bending, twisting, stooping, reaching, and pulling 

• Lifting and carrying of loads weighing up to 50 pounds 

• Working in outdoor environments, including high altitudes, that may present extreme weather conditions such as snow, ice, rain, heat, wind, etc.    

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.