Assistant Manager, Recreation & Leisure 
(21142)

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn. 

Amidst fragrant pines and glistening peaks, One&Only Moonlight Basin is a glamorous return to simplicity. Fill days cascading down cool waters, unearthing the magic of Yellowstone National park, skiing on world renowned slopes and retreating to floating evergreen spaces. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.

Job Summary

The Assistant Manager, Recreation & Leisure, supports the Manager, Recreation & Leisure, in leading the daily operations of the Recreation Department, delivering exceptional guest experiences while curating operational excellence and outstanding service. This position provides hands-on leadership, including overseeing staffing and scheduling, administrative support, and team development, and serving as a knowledgeable resource for recreation activities, resort amenities, and local attractions throughout Big Sky and the surrounding area. This individual plays an active role in developing innovative programs, cultivating strategic partnerships, resolving guest concerns, and maintaining high standards while continuously improving the Recreation department's offerings.

Key Duties & Responsibilities

• Assist with the overall daily operation and administration of the Recreation department
• Serve as a visible, hands-on leader on the floor, providing direction to Recreation staff throughout each shift
• Oversee opening, closing, and cleaning responsibilities to ensure the department is prepared to deliver exceptional guest service
• Maintain a detailed knowledge of Big Sky and the surrounding area, including on-property activities, off-property recreation opportunities, local events, and other guest offerings
• Provide proactive guest service by engaging with guests, anticipating their needs, providing personalized recommendations, and creating memorable experiences
• Resolve guest questions, requests, and complaints professionally in conjunction with the Manager, Recreation & Leisure
• Establish strong relationships with guests, returning guests, frequent visitors, VIPs, and homeowners
• Assist with group event coordination, ensuring recreation services are organized, communicated, and delivered
• Perform retail sales, ski and snowboard rental operations, equipment fittings, and other guest-facing responsibilities, using knowledge of equipment, products, and activities to provide accurate recommendations
• Assist with rental equipment mangement, including organization, maintenance, inventory, storage, and readiness for guest use
• Monitor inventory levels, assisting with ordering, receiving, and control of departmental supplies
• Support departmental revenue goals by identifying opportunities to increase participation, engagement, programs, and sales
• Schedule all Recreation staff effectively based on expected business levels (occupancy, reservations, groups, etc.) while maintaining staffing within budget and forecast guidelines
• Assist with interviewing, hiring, onboarding, training, and coaching colleagues in accordance with company policies
• Develop a highly engaged, service-oriented team by providing consistent feedback, recognition, development, and coaching opportunities
• Promote a culture of safety, ensuring staff are following appropriate procedures when operating equipment, leading activities, and responding to incidents
• Perform additional responsibilities as assigned by the Manager, Recreation & Leisure or other members of management

Skills, Experience, & Educational Requirements

• Minimum of 3 years of progressive experience in Recreation with demonstrated growth in leadership
• Previous supervisory experience in a ski shop, retail setting, or hospitality environment
• Experience working in a luxury hospitality environment is strongly preferred
• Excellent interpersonal, communication, organizational, and problem-solving skills
• Strong multi-tasking abilities in a fast-paced environment while maintaining a high attention to detail

Benefits

• Medical Insurance: 80% Employer-Covered (Full-Time, Year-Round Only)
• Dental, Vision, and Life Insurance: 100% Employer-Covered (Full-Time, Year-Round Only)
• 401(k) Program Participation: 4% Employer Match (Full-Time, Year-Round Only)
• 25 Days of Paid Time Off (Full-Time, Year-Round Only)
• Subsidized Colleague Housing
• Winter Season Pass Program: Ski Pass or Fitness Pass (Subject to Availability)
• Complimentary Transportation
• Complimentary Meals on Shift
• On-Property Discounts Across Food & Beverage, Wellness, and Retail
• Travel Discounts Across Kerzner Properties Worldwide

Physical Requirements

The ideal candidate must be able to perform all physical requirements of the job in a safe manner, with or without reasonable accommodation. Physical requirements include, but are not limited to:   

• Standing, walking, stooping, kneeling, and bending in an operational environment for extended periods
• Frequent bending, twisting, stooping, reaching, and pulling
• Lifting and carrying of loads weighing up to 30 pounds
• Remaining in a stationary position for long periods
• Constantly operating a computer and other office productivity machinery
• Working in outdoor environments, including high altitudes, that may present extreme weather conditions such as snow, ice, rain, heat, wind, etc.    

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.