Bastien Therapist/Nail Technician 
(16162)

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn. 

Amidst fragrant pines and glistening peaks, One&Only Moonlight Basin is a glamorous return to simplicity. Fill days cascading down cool waters, unearthing the magic of Yellowstone National park, skiing on world renowned slopes and retreating to floating evergreen spaces. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.

Job Summary

The Bastien Therapist (BT)/Nail Technician is a highly skilled professional specializing in all treatments, including the signature Bastien’s Pedicure and Manicure, while demonstrating exceptional retail expertise. This role is responsible for maintaining studio standards and providing foundational training to Bastien beauticians. With a strong focus on guest interaction, the BT recommends treatments, manages bookings, performs services, and suggests products. Additionally, the BT independently oversees the entire guest journey, ensuring a seamless, personalized experience from start to finish.

KEY OPERATIONAL RESPONSIBILITIES & ACCOUNTABILITIES

Service Execution & Product Knowledge

• Deliver all treatments with precision, professionalism, and adherence to brand standards.
• Educate guests on product benefits and provide personalized recommendations.
• Maintain service quality by following established protocols and ensuring consistency.
• Ensure accurate and consistent communication across all departments regarding treatments and offerings.
• Present, explain, and promote products effectively to drive retail sales.
• Regularly inspect product displays—both professional and retail—for cleanliness, organization, and expiration dates.

Operational Excellence

• Adhere to the assigned schedule, arriving on time and fully prepared for duties.
• Master and uphold all operational standards, from setups to pantry organization.
• Maintain impeccable grooming and professional appearance, setting a high standard for the team.
• Foster a positive, service-driven attitude with both guests and colleagues.

Studio Representation & Interdepartmental Collaboration

• Represent the Pedi:Mani:Cure Studio with excellence, promoting treatments and products throughout the resort.
• Strengthen collaboration with other departments to maximize bookings and promotional opportunities.

Financial Awareness & Stock Management

• Monitor daily stock levels for professional and retail products, informing the podiatrist/Manager on Duty of replenishment needs.

Guest and Team Communication

• Maintain and update the guest database for personalized service and future engagements.
• Ensure resort colleagues are well-informed about the studio’s offerings and brand identity.
• Actively participate in daily team meetings to align goals and service expectations.
• Handle all guest and operational information with confidentiality and professionalism.

Personal Attributes & Professional Values

• Exhibit confidence, openness to feedback, and sincerity in interactions.
• Uphold honesty, ethical conduct, and integrity in all professional dealings.
• Follow through on commitments and actively seek opportunities for self-improvement.
• Remain composed and adaptable under pressure, embracing teamwork and collaboration.
• Anticipate guest needs, proactively delivering exceptional service.

Team Collaboration

• Engage in team discussions, contributing ideas for service and operational improvements.
• Accept feedback constructively and implement suggestions to enhance performance.
• Build trust and rapport with colleagues and guests, respecting diverse perspectives.

Guest Experience

• Prioritize guest satisfaction with a warm, respectful, and service-oriented approach.
• Seek and respond to guest feedback, managing expectations effectively.
• Strive to exceed guest expectations, delivering a luxury experience that adds value.

Hygiene & Safety Standards

• Maintain the highest standards of personal hygiene and grooming in accordance with One&Only policies.
• Ensure a safe, hygienic workspace and promptly report any concerns or issues.

Additional Responsibilities

• Perform any other duties as assigned by the spa management team to support operations and guest satisfaction.
• Demonstrates eagerness and willingness to learn.
• Adapts easily to a constantly evolving environment.
• Be flexible with various hours as we begin and establish our rhythm; during slower periods, you may be required to participate in guest engagement activities (e.g., complimentary mini treatments, tours, etc.).

Skills, Experience & Educational Requirements 

§  Proficient in both written and spoken English; fluency in additional languages is a plus.

§  Completed 350 hours of nail technician training at an accredited institution and holds a valid state-issued license or an equivalent transferred license.

§  Knowledgeable in foot and leg anatomy.

§  Minimum of three years of experience in a similar role at a five-star spa or resort.

§  Strong customer service skills with excellent interpersonal and social abilities.

§  Demonstrates a positive, proactive attitude.

§  Outstanding customer service skills with a friendly, welcoming personality.

§  Proficient in managing and processing software. 

§  Exceptional attention to detail and commitment to maintaining a hygienic environment.

§  Skilled in public speaking, word processing, and written communication.

§  Experienced in managing difficult situations with guests in a professional manner.

§  Proficient in document processing, computer skills, and database management, including Microsoft Office products.

§  Ability to operate basic office equipment.

§  Flexible and available to work evenings, weekends, and holidays.

Benefits

• Medical insurance - 80% of premium paid by employer
• Health Savings Account with $50 employer contribution per pay period
• Dental, vision & life insurance - 100% of premium paid by employer
• 5 weeks of PTO (Paid Time Off)
• 8 paid holidays
• Uniform provided & complimentary laundering
• Complimentary transportation to/from resort
• Complimentary meal per shift
• Subsidized housing based on availability
• Discounts at F&B outlets on property
• 14 nights per year at $100/night* at Kerzner Properties worldwide
• Winter season includes complimentary ski pass to Big Sky Resort based on availability OR $225 reimbursement towards gym membership

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.