Job Details & Requirements 

Job Summary 

To provide maximum guest satisfaction whilst maximizing sales and controlling expenses in the F&B operation. 

Key Duties and Responsibilities 

• To effectively and efficiently control and supervise the day-to-day operations of all Food & Beverage outlets of the hotel, and assist the Resort Manager in operating the hotel 

• To be responsible and ensure that all the activities of the Food & Beverage Department are completed and respected as per established hotel standards and procedures and further assist all team members in anyway possible 

• Ensure prompt, efficient and friendly service in all outlets, at all times. Ensures guest’s/ visitor’s satisfaction at all times. 

• To define the budget of the Food & Beverage Department (together with the Resort Manager) based on futuristic goals and objectives of the company/ hotel 

• To be responsible in the selection and quotation of all items of the Food & Beverage Department 

• Follow instructions and understand the philosophy of the Resort Manager and carry out these ideas 

• Be aware of availability of products and build partnerships with purveyors of local options 

• Agree and evaluate menus and wine lists, both content and pricing, with the Resort Manager, Executive Chef and Restaurant Managers 

• Ensure superb promotions are held in all outlets regularly to generate business and organize their advertising 

• Consult with superiors and respective F&B outlet Manager/s about organizational aspects of special events/ functions being planned 

• Liaise with Executive Chef/ F&B outlet Mangers on “daily/ weekly special” available for promoting in the F&B outlets – check pricing 

• Ensure that all areas satisfy the most stringent hygiene and sanitation requirements 

• Heavily involved in the recruitment strategy, interviewing, hiring, training and overall experience with all F&B colleagues 

• Ensure punctuality, control absenteeism and take corrective actions where necessary 

• Regularly check grooming (appearance, personal hygiene and uniforms) of team members according to hotel standards, and also team members attitude towards both internal (colleagues) and external guests 

• Acute awareness of guest preferences of food and wine, communicate to F&B outlet Mangers, and ensure that these preferences are adhered to 

• Circulate throughout the hotel, maintaining a high, yet not overpowering presence 

• To establish an effective all round control of the F&B outlets and the hotel in general, by carrying out regular spot checks 

• Ensure that established/agreed time parameters in service are respected by each and every single team member of all F&B outlets, and that service is professional, discreet and personalized at all times 

• Maintaining a strict control of all accounts 

• Approves discounts for guests as required, in liaison with Resort Manager 

• Establish a strict control to avoid theft of guest and hotel property 

• Ensure that all F&B stocks are being kept securely and under the correct conditions applicable to each type of commodity stored and in line with local and federal regulations 

• Regularly check all working areas and operating equipment’s of the F&B Department, for maintenance requirements and follow up 

• Keep track of popular/unpopular items on the different F&B outlets menu/s and Wine Lists and respond accordingly 

• Monitor Food & Beverage outlets financial/operational results 

• Communicate with the Resort Manager on day-to-day matters and keep up to date incident logbook 

• Personally discuss non-routine matters with the Resort Manager, Corporate F&B Director, F&B outlet Managers, Head of Department/s 

• Keep accurate records of tasks and duties performed everyday in the respective books 

• To counter, verify and approve the Duty Roster of F&B outlet Managers, ensuring sufficient coverage duty peak occupancy periods 

• Familiar with the hotel’s emergency plans in case of fire, bomb threat, etc. and procedures for “Lost & Found” items 

• Comply with health and safety regulations and procedures, observe safety precautions and use safety equipment 

• Any other cognate duties and responsibilities that may be assigned by the Resort Manager to facilitate the smooth running of the Department and/or hotel 

• Ensure procedural changes always have prior approval of the Director, Human Resources 

• Forward all press inquiries to the Resort and/or General Manager 

• Consult the Director, Human Resources to make changes to or in any way alter standard operation procedures  

• Consult the Director, Human Resources to authorize salary and wage adjustments 

• Obtain approval for any new employment or termination of employment from the Director, Human Resources and General Manager 

• Collaborate with the Director, Human Resources regarding any staff disciplinary issues to ensure alignment with the company’s disciplinary procedures 

Skills, Experience & Educational Requirements 

• University Degree in related field  

• At least 5 years’ experience in related field, preferably in a luxury hospitality environment 

• Ability to articulate, read and write fluently in English 

• Proficient computer knowledge in Microsoft Word, PowerPoint, Excel, etc. 

• Demonstrated experience with high level guest relations environments 

• Must possess excellent communication skills within the organization, as well as externally with respective agencies and media-related parties 

• Resourceful, resilient and efficient at problem solving; well groomed and set a professional example at all times :

CORE Values & Competencies: 

Blow Away The Customer 

• I care and work towards exceeding the expectations of my customers 

• I am proactive and deliver unique and everlasting memories for our customers 

Develop Passionate and Committed People 

• I am committed to being thoughtful towards our colleagues 

• I am passionate about my role  

Continuously Strive for Perfections (good enough never is) 

• I constantly seek new ways and ideas to improve what I do 

• I am inspired to make a difference 

Achieve Sustainable Bottom Line Performance 

• I am honest and fair 

• I take responsibility and contribute towards the financial performance of where I work 

FUNCTIONAL Competencies: 

Grooming  

• I present a professional image according to established standards 

Communication 

• I adapt my communication to the audience and the message to be delivered 

• I am able to develop effective written communications 

Functional Skills & Knowledge 

• I understand the full scope of my duties and demonstrate initiative 

• I take responsibility for my actions 

Planning & Organizing 

• I set realistic goals both for myself and my colleagues in line with company strategies 

• I am capable of handling multiple priorities effectively 

Team Management & Development (Influencing & Working with Others) 

• I devote time in training and coaching each colleague 

• I conduct regular performance management discussions for my colleagues and monitor their progress 

Where Colleagues do not have anyone to supervise, 
then the competency will be replaced by with the following 2 behaviors: 

• I am able to influence others when required to speak and present ideas 

• I am able to work with other colleagues and departments effectively 

Problem Solving & Decision Making 

• I have the ability to involve all the appropriate people to resolve problem in the business. 

• I proactively facilitate prompt and appropriate decision making 

Innovation & Creativity 

• I regularly seek new opportunities for change 

• I assist in resolving resistance to change 

PHYSICAL Requirements: 

The ideal candidate must be able to complete all physical requirements of the job in a safe manner with or without a reasonable accommodation.  Physical requirements include but are not limited to: 

• Constant standing, walking, stooping, lifting, and bending in an operational environment 

• Constant typing, looking at computer screens, speaking on a telephone, and utilizing other electronic equipment in an office environment 

• Constantly required to stoop, bend, lift and carry up to 75lbs 

• Often required to work in outdoor environments which may present extreme weather conditions such as snow, ice, rain, heat, wind, etc.