Director, Revenue Management 
(13547)

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn. 

Amidst fragrant pines and glistening peaks, One&Only Moonlight Basin is a glamorous return to simplicity. Fill days cascading down cool waters, unearthing the magic of Yellowstone National park, skiing on world renowned slopes and retreating to floating evergreen spaces. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.

Job Summary  

The Director, Revenue Management will execute the implementation of the strategic long-term Total Revenue Plan into actionable results, directly affecting the property’s performance regarding Rooms, Food & Beverage, Recreation, Spa, Retail, and other revenue centers. This role supervises the operations of the Revenue and Reservations departments through internal and external communication and team support and motivation, ensuring that all financial targets are reached. They will direct the Revenue Management and Reservations teams to proactively and cost-effectively maximize all opportunities to increase Total Hotel Revenues, RevPAR / RevPAS / RevPASH, and System Delivery, with the target of becoming an RGI market leader. They will identify all opportunities for finding the right price, for the right customer, at the right time, via the right channel. They will fully utilize available tools and systems to maximize all revenue streams of One&Only Moonlight Basin. They will apply all facets of pricing, demand analysis, yield management, market segmentation, business mixing, and selling tactics according to worldwide best practices. They will conduct and implement revenue management strategies throughout the resort. They will operate in a matrix management environment to support the overall goals of other departments, focusing on increasing revenues and RGI positioning. 

Key Duties & Responsibilities  

• Delivers the optimal use and performance of all distribution channels (e.g., OO.com, GDS, e-channels, etc.), ensuring fair market share is achieved, if not surpassed  

• Ensures optimal use of revenue management and reservations systems 

• Implements pricing, yield, and selling strategies, as well as revenue management, best practices, investigating and communicating new ways to capture optimal revenues 

• Develops rationally related pricing structures for direct, wholesale, groups, and corporate bookings, ensuring cohesive synergies between the segments 

• Monitors competitor availability / pricing daily, using all available tools, such as Industry Reports, the Internet, Ring Around, Dummy Bookings, etc., to subsequently analyze and report actual performance against the competition 

• Builds and maintains strong, effective relationships with competitor counterparts—the industry and business community at the hotel level 

• Understands the dynamics of the following on the destination: global, national, regional, and local political and economic markets; local competitors; and demand generators 

• Carries out analyses of booking patterns, as well as market trends, ensuring they are recorded to facilitate future decisions 

• Evaluates the resort’s rate strategy daily, reporting findings and proposing recommendations 

• Identifies, then proposes the hotel’s pricing strategy by market segment with reference to market intelligence, buying patterns, and pre-determined seasonality 

• Identifies, then proposes tactical offers to generate incremental revenues 

• Prepares, then reviews an accurate weekly 3-month and monthly 12-month forecast for hotel rooms by market segment/dates 

• Prepares, then analyzes revenue month-end reporting, including finding, critiques, and strategy actions 

• Produces the hotel’s annual budget 

• Assists in the creation, update, and evaluation of the hotel’s strategy plan 

• Assists the Sales & Marketing team in devising marketing campaigns, so the hotel reaches the right people, at the right time, in the right place 

• Organizes a weekly strategy meeting between Revenue and Sales & Marketing, collating and distributing corresponding meeting minutes of notes on forecasts / strategy changes, including a weekly action plan 

• Liaise with Sales & Marketing to ensure all promotions and programs are fully understood and right for the business  

• Ensures all standards, processes, and procedures for revenue management are followed 

• Conducts annual revenue management audits for all revenue-generating departments 

• Develops revenue management processes across all business units at the resort 

• Sets up monthly targets of upselling revenue for the Front Office and Reservations departments 

• Maintains high standards of data quality through audits and system maintenance  

• Ensures the required daily, weekly, and monthly reporting to the regional / corporate office is adhered to in a timely manner 

• Ensures all daily, weekly, and monthly tasks are completed by the Revenue team 

• Assists in recruitment and selection for the Revenue and Reservations departments 

• Ensure an effective Training & Development Calendar is in place and adhered to, that all team members have a Personal Development Plan and clearly defined objectives, and that a Succession Plan exists within the department 

• Train and support hotel teams on all revenue and reservations systems’ functionality and enhancements 

• Take on other duties as directed by the General Manager and/or Resort Manager to assist and support hotel operations 

Skills, Experience, & Educational Requirements  

• Minimum of 5 years’ experience in a similar position at the 5-star hospitality level 

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.