Director of Restaurants 
(18484)

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn. 

Amidst fragrant pines and glistening peaks, One&Only Moonlight Basin is a glamorous return to simplicity. Fill days cascading down cool waters, unearthing the magic of Yellowstone National park, skiing on world renowned slopes and retreating to floating evergreen spaces. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.

Job Summary

Assisting the Food and Beverage Director to plan, organize and direct all processes of the outlets to ensure all outlets provide quality food and beverage service that is consistent with the SOPs and LQA. Support the Director, Food and Beverage in effectively and efficiently control and supervising the day-to-day operations of all Food & Beverage outlets of the hotel. Achieves maximum revenue and profit in line with budgeted and forecasted projections.

Key Duties and Responsibilities

• To ensure that all colleagues’ activities adhere to and support the resorts targets  
• Be fully compliant with all areas of LQA
• Work with Culinary on menu engineering
• Work with all Managers on ensuring proper training is being delivered, and quality of service is up to standard.
• Adhere to all Resort rules and regulations as per Service Standard Policies and procedures
• Applies creative solutions and purposes ideas to grow, develop and improve the business
• Oversee and monitor departmental schedules
• To ensure that the outlets operational budget is inline, and costs are strictly controlled by maximizing profit
• To assist in the preparation of the department budget and the sales and marketing plans, supporting the Director, Food and Beverage.
• Achieves sales and profit targets and enhances margins through effective stock management and minimizing controllable costs
• Conducts regular team briefings and meetings, especially in the absence of the Director, Food and Beverage
• Ensures that an effective link is maintained between Managers both within, and outside the division.
• Manages the level, consistency and quality of table and/or counter service of all menu items
• Ensures that all outlet processes adhere to all food hygiene regulations and procedures
• Consistency monitors of food and beverages being served and service quality, escalating any major problems/complaints to the Director, Food and Beverage
• Agree and evaluate menus and wine lists, both content and pricing with the Director, Food and Beverage, Executive Chef and Restaurant Managers.
• Senior Management actively promotes the use of up-selling techniques within outlet to exceed guest expectations and increase revenue

• Provides specialist advice to customers and colleagues on food and beverages
• Monitors all aspects of food and beverage quality and hygiene and takes immediate corrective action when required
• Actively seeks and reviews customer feedback regarding food quality, service and overall satisfaction and takes appropriate and timely action
• To conduct performance appraisals for all Managers in the Food and Beverage division, alongside the Director, Food and Beverage, to discuss existing performance and areas of improvement
• Takes full responsibility of the outlets, including but not limited to financial performance
• Supports the Food and Beverage director in hiring, as well as all aspects of the performance and disciplinary process of all Managers
• Be well versed and knowledgeable of the hotel’s Fire Evacuation and all Emergency procedures as well as health and safety requirements in the Workplace.  Ensure colleagues are aware of their duty of care as determined by legislation and that they maintain complete familiarity.
• To assist with any other duties that are required by the member of the management team.

Skills, Experience & Educational Requirements

• Worked or interned in a leading luxury 5 star hotel for at least 2 years
• Must be very well groomed and presentable and be an inspiration to team members – always setting a good example
• Outgoing, confident, good communication skills with the right attitude, who's flexible and a great team player who works well under pressure
• High sense of responsibility
• Dynamic, energetic  and creative individual
• Self-motivated, high achiever
• Committed and passionate about F&B
• Dynamic, energetic  and creative individual
• Confident to deal with peers and senior colleagues has the ability to empower others to make decisions
• Good English Speaker and Good Written business English
• Experience MS Office, including Word, Excel, PowerPoint and Outlook

Benefits

• Medical insurance - 80% of premium paid by employer
• Health Savings Account with $50 employer contribution per pay period
• Dental, vision & life insurance - 100% of premium paid by employer
• 5 weeks of PTO (Paid Time Off)
• 8 paid holidays
• Uniform provided & complimentary laundering
• Complimentary transportation to/from resort
• Complimentary meal per shift
• Discounts at F&B outlets on property
• 14 nights per year at $100/night* at Kerzner Properties worldwide
• Winter season includes complimentary ski pass to Big Sky Resort based on availability OR $225 reimbursement towards gym membership

Physical Requirements

The ideal candidate must be able to perform all physical requirements of the job in a safe manner, with or without reasonable accommodation. Physical requirements include, but are not limited to:   

• Standing, walking, stooping, kneeling, and bending in an operational environment for extended periods 

• Frequent bending, twisting, stooping, reaching, and pulling 
• Lifting and carrying of loads weighing up to 30 pounds 
• Remaining in a stationary position for long periods 
• Constantly operating a computer and other office productivity machinery 

• Working in outdoor environments, including high altitudes, that may present extreme weather conditions such as snow, ice, rain, heat, wind, etc.    

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.