• Provides bell service, which includes greeting guests, offering luggage assistance to/from guest rooms, and handling all luggage properly  

• Ensures the prompt, courteous, and accurate delivery and collection of any luggage, parcels or mail  

• Ensures correct and secure storage procedures are always followed  

• Deals with guest arrivals and departures as per the Resort’s standards  

• Provides door assistance for guests  

• Provides transportation which includes locally, as well as to and from the airport, as needed  

• Valets guest cars, while ensuring vehicle keys are securely stored  

• Helps create a friendly, warm, and welcoming environment  

• Responds to all guest needs quickly, efficiently, and courteously, providing immediate assistance  

• Assist guests with directions, and provides important information about the hotel  

• Practices proper telephone etiquette with both guests and colleagues  

• Is fully familiar with the room types, as well as the locations of guest rooms and private homes  

• Remains aware of all functions, conferences, and special events taking place at the Resort  

• Understands all facilities and services within the Resort to offer general information to guests  

• Assists the Security team in monitoring for suspicious activity  

• Performs additional duties as assigned by the Assistant Manager, Front Office or other members of the Management team 

Skills, Experience, & Educational Requirements  

• Previous experience in a transportation, valet service, bell service, or customer service role within a hotel or resort environment is preferred
• Valid U.S. driver's license
• Strong communication skills, with the ability to interact professionally and courteously with guests and colleagues
• Willing to work flexible hours, including weekends, evenings, and holidays

Benefits

• Medical Insurance: 80% Employer-Covered (Full-Time, Year-Round Only)
• Dental, Vision, and Life Insurance: 100% Employer-Covered (Full-Time, Year-Round Only)
• 401(k) Program Participation: 4% Employer Match (Full-Time, Year-Round Only)
• 25 Days of Paid Time Off (Full-Time, Year-Round Only)
• Subsidized Colleague Housing
• Winter Season Pass Program: Ski Pass or Fitness Pass (Subject to Availability)
• Complimentary Transportation
• Complimentary Meals on Shift
• On-Property Discounts Across Food & Beverage, Wellness, and Retail
• Travel Discounts Across Kerzner Properties Worldwide

Physical Requirements

The ideal candidate must be able to perform all physical requirements of the job in a safe manner, with or without reasonable accommodation. Physical requirements include, but are not limited to:   

• Standing, walking, stooping, kneeling, and bending in an operational environment for extended periods
• Frequent bending, twisting, stooping, reaching, and pulling
• Lifting and carrying of loads weighing up to 50 pounds
• Working in outdoor environments, including high altitudes, that may present extreme weather conditions such as snow, ice, rain, heat, wind, etc.