Executive Housekeeper 
(13002)

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn. 

Amidst fragrant pines and glistening peaks, One&Only Moonlight Basin is a glamorous return to simplicity. Fill days cascading down cool waters, unearthing the magic of Yellowstone National park, skiing on world renowned slopes and retreating to floating evergreen spaces. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.

Job Summary

The Executive Housekeeper is responsible for management and running of the Housekeeping and  Laundry teams in an efficient and cost controlled manner. Management of all staffing requirements to meet the demands of the operation and ensuring guest satisfaction through the professional provision of all services that meet or exceed One&Only standards. This role has a high level of guest impact directly and indirectly. The cleanliness and presentation of each guest room, public areas and linen has a large impact on the guest’s stay and it is imperative that each area meets One&Only standards on arrival of the guests and consistently throughout their stay.

Key Duties and Responsibilities
•    Maintain all Hotel guest rooms and public areas, plus “heart of the house” ensuring that the highest standards of cleanliness are met
•    Adhere to all Resort rules and regulations as per Service Standard Policies and procedures
•    Manage day-to-day operations, ensuring the quality, compliance with all LQA standards and meeting expectations of all guests on a daily basis
•    Responsible to interview, hire and supervise training of all housekeeping personnel to ensure a successful and efficient operation
•    Measure, interpret and evaluate working standards of the Housekeeping department and correct where necessary
•    Create and maintain good working relationships within the department and with other departments to ensure that a high level of morale is sustained
•    Control all purchases for the department and is be consistently aware of quality and cost
•    Keep a record of all items purchased and ensures budget requirements are met
•    Controls department labour cost as directed by management
•    Work with the General Manager and/or Resort Manager on all remodelling and renovation projects.  Carries out his/her specific decorating program and is responsible for keeping the design intact.
•    Responsible for the annual budget and the annual linen requisition

•    Represent the Hotel’s management to the public in such a manner as to enhance its reputation and foster maximum community good will
•    Oversee operation of Laundry/Valet and Uniform Room
•    Coordinate preventative maintenance programs with the Director of Engineering
•    Oversee the retrieval, safekeeping and disbursement of all lost and found items consistent with company policy
•    Budget and cost control: to assist in the preparation of the Department Budget
•    Conducts daily line up meetings to keep employees informed of policies and procedures, special events, further improvement plans and Guest comments
•    Expected to stay informed of the housekeeping standards of competitor hotels
•    Interact with individuals outside the hotel, such as suppliers, contractors, labour relations representations and competitors
•    Ensure that all departmental reports and correspondence are completed punctually and accurately
•    Responsible and accountable for safety training of all department employees and for the overall accident record of the department
•    Responsible for taking necessary proactive steps to reduce/eliminate employee accidents
•    Be well versed and knowledgeable of the hotels Fire Evacuation and all Emergency procedures as well as health and safety requirements in the Workplace
•    Ensure colleagues are aware of their duty of care as determined by legislation and that they maintain complete familiarity
•    To assist with any other duties as required by the Director or another member of the management team

Skills, Experience & Educational Requirements
•    Bachelor’s degree or equivalent experience is required
•    Proven ability to successfully lead, train and motivate colleagues is essential 
•    Luxury Hotel Brand experience preferred
•    Previous exposure to Front Office/Rooms Division an asset
•    Expertise in Interior Design and aesthetics in a Luxury Brand environment
•    Must be highly organized, energetic and possess the ability to get the job done
•    Proficient with computer programs to include Microsoft Word, Excel, PowerPoint, etc.
•    Experience with Opera is preferred
•    Strong administration, problem-solving and organizational skills are valuable for this important position
•    Dynamic, energetic, creative and thrives under pressure

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.