Operations 

• Lead the day-to-day operations of the Housekeeping and Laundry Departments, ensuring compliance with Leading Quality Assurance (LQA) guidelines, One&Only brand standards, and guest expectations 

• Ensure all GRs, PAs, and HoH spaces are consistently cleaned, sanitized, and well-presented 

• Monitor departmental performance, evaluate working standards, and implement corrective actions as needed 

• Benchmark housekeeping practices against competitor hotels to maintain a competitive edge 

• Oversee the operations of the Laundry and Uniform Rooms 

• Implement a defined decorating program that maintains design integrity 

• Collaborate with the General Manager and/or Resort Manager on renovation and remodeling projects 

• Manage the retrieval, safekeeping, and return of lost and found items in accordance with company policies and procedures 

• Represent hotel leadership professionally in all internal and external interactions, including with guests, vendors, contractors, competitors, and other key stakeholders 

Safety, Health, & Compliance 

• Maintain full compliance with health, safety, and labor regulations, fostering a culture of responsibility, accountability, and care 

• Reduce workplace incidents by promoting and enforcing safety best practices 

• Ensure all staff are trained in emergency protocols, including fire evacuation procedures 

People Management 

• Recruit, train, and manage Housekeeping and Laundry teams to support a high-performing, guest-focused operation 

• Conduct daily line-up meetings to share key updates, guest feedback, important policies, and performance goals 

• Foster a positive, collaborative, and respectful working environment within the department and across other departments to strengthen overall morale 

Financial Management 

• Assist with preparing the annual department budget with a focus on cost control 

• Responsible for annual linen requisitions, as well as other departmental purchasing 

• Maintain accurate purchase records, ensuring adherence to budget requirements 

• Manage departmental labor costs in line with financial objectives 

Administration 

• Complete all departmental documentation, reports, and correspondence accurately and punctually 

• Coordinate preventative maintenance programs with the Director, Facilities to ensure operational readiness 

Other 

• Perform additional duties as assigned by the Director, Rooms or other members of the Management team 

Skills, Experience, & Educational Requirements   

• At least 5 years of experience in housekeeping within an upscale hotel or resort setting
• Previous experience working within a 5-star luxury hotel or resort is preferred
• At least 3 years of experience in a management position
• Exposure to the Rooms Division (e.g., Front Office) is advantageous
• Must have knowledge of hotel systems, including Opera (PMS) or comparable platforms
• Must have proficient computer skills, including in Microsoft Office products (Word, Excel, PowerPoint)
• Must have administrative and organizational skills with a strong attention to details
• Must have demonstrated success in leading, training, and motivating teams in a fast-paced hospitality environment
• Must maintain compsure under pressure while effectively and efficiently managing multiple priorities
• Must be able to work a flexible schedule based on business demands, including evenings, weekends, and holidays

Benefits

Full-Time Year-Round

• Medical insurance - 80% of premium paid by employer
• Health Savings Account - $50 employer contribution per pay period
• Dental, vision & life insurance - 100% of premium paid by employer
• 5 weeks of PTO (Paid Time Off)
• 8 paid holidays
• Complimentary transportation to/from resort
• Complimentary meal per shift
• Discounts at F&B, Retail, and Spa outlets on property
• 14 nights per year at $100/$200 night* at Kerzner Properties worldwide
• Winter season includes complimentary ski pass to Big Sky Resort based on availability OR $225 reimbursement towards gym membership

Physical Requirements