Gondola Concierge 
(13311)

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn. 

Amidst fragrant pines and glistening peaks, One&Only Moonlight Basin is a glamorous return to simplicity. Fill days cascading down cool waters, unearthing the magic of Yellowstone National park, skiing on world renowned slopes and retreating to floating evergreen spaces. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.

Job Summary 

The Gondola Concierge is responsible for providing professional and customer-focused service, ensuring memorable guest experiences. The Gondola Concierge will work closely with the Recreation & Leisure team to ensure One&Only service standards exceed guest expectations. They will assist guests in loading and unloading equipment onto the gondola. They will also act as liaisons when the guest arrives and departs from the ski lodge, providing up-to-date information and directions. 

 
Key Duties & Responsibilities 

• Transports guests’ ski and snowboard equipment from the rental shop and storage to the snow 

• Loads and unloads ski and snowboard equipment on and off the gondola 

• Provides guests with directions from the gondola to main locations such as ski lifts, ski school, and guest services 

• Be knowledgeable about current ski conditions and other resort activities/ amenities to properly answer any guest questions 

• Properly stores guest and owner equipment at the end of the day 

• Acts as an ambassador to the public, providing information on One&Only offerings 

• Continuously collect feedback from guests and report it back to the Management 

• Assists with any other duties as required by Recreation & Leisure management or other members of the hotel management team 

Skills, Experience, & Educational Requirements 

• Previous guest service experience 

• Knowledge of Big Sky Resort terrain and offerings preferred 

• Workplace training from within a high-standard hotel environment 

• Experience in 5*, upmarket resort would be an advantage but not a requirement 

• Excellent communication skills 

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.