Housekeeping Manager 
(14756)

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn. 

Amidst fragrant pines and glistening peaks, One&Only Moonlight Basin is a glamorous return to simplicity. Fill days cascading down cool waters, unearthing the magic of Yellowstone National park, skiing on world renowned slopes and retreating to floating evergreen spaces. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.

Job Summary 

Under the general direction of the Director of Rooms and the Executive Housekeeper, and within the limits of the hotel’s policies and procedures manage the entire Housekeeping function in the absence of the Executive Housekeeper for The One&Only Moonlight Basin. This includes the service vision and concepts, oversees and directs all aspects of overall Housekeeping operations which includes guest rooms, public areas, laundry and back of house areas.  

Key Duties and Responsibilities 

HOUSEKEEPING OPERATIONS 

• Ensure that all Housekeeping team members report for duty in a timely manner and are issued with the relevant tools of the trade to carry out daily tasks 

• Hand out all work assignments to each Housekeeping team member. Follow-up on tasks assigned to team members regarding job quality and efficiency 

• Ensure the linen stock is adequately managed in that Par Levels as well as general condition of the linen is maintained at standard 

• Ensure that all operating inventories are accurate and timely ordering of report to Executive Housekeeper. 

• Responsible for reviewing and assisting performance appraisals of Housekeeping team members based on the One&Only Moonlight Basin company policies and guidelines 

• To ensure all Very Important Guest (VIP) rooms are checked by the Manager Housekeeping/Assistant Manager Housekeepers for morning and turndown service 

• Responsible for inspecting VIP rooms and taking care of any special requirements (Service pillow menu…) 

• To ensure all maintenance issues are reported to the Maintenance department and Security department and to be follow up 

• To ensure that any loses or damages to furniture and fittings or equipment are reported to the Executive Housekeeper/ Security department 

• Plan schedules for Special Cleaning (spring cleaning, windows, high windows, marble, sandstone areas, basement parking, and carpets etc.) 

• To identify training needs, especially for Housekeeping team, assist in the development of formal and informal training plans and implement training sessions on an on-going basis and to inform Executive Housekeeper 

• To assist with any other duties as required by the Executive Housekeeper or another member of the management team 

Skills, Qualifications and Requirements 

• Education – High School 

• Basic computer skills and knowledge on Word, Excel and Opera 

• Must have basic accounting skills 

• 2 years of previous supervisory or management experience within housekeeping

Benefits

• Medical, Dental & Vision Insurance 

• PTO (Paid Time Off)

• Complimentary Dry Cleaning for Employee Uniforms

• Complimentary transportation to/from resort

• Complimentary meal per shift

• Subsidized housing based on availability

• Discounted colleague rate for Kerzner Properties worldwide

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.