Manager, Groups & Events Services 
(20330)

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn. 

Amidst fragrant pines and glistening peaks, One&Only Moonlight Basin is a glamorous return to simplicity. Fill days cascading down cool waters, unearthing the magic of Yellowstone National park, skiing on world renowned slopes and retreating to floating evergreen spaces. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.

Job Summary

The Groups & Event Services Manager is responsible for the successful planning, coordination, servicing and execution of all contracted group business, meetings, incentive programs, executive retreats, luxury weddings and special events at One&Only Moonlight Basin.

Following the transition of contracted business from the Sales team, this position assumes responsibility for all planning, client communication, operational coordination, on-site execution and post-event reconciliation. The Groups & Event Services Manager serves as the primary point of contact for each client throughout the planning process and partners closely with resort leadership to ensure every event is executed seamlessly while delivering the exceptional luxury experiences that define the One&Only brand.

This position is primarily based in Bozeman, Montana.

Key Duties & Responsibilities

Group Planning & Event Services

• Receive the formal turnover of contracted group business from the Sales team and assume responsibility for all planning, coordination, servicing and execution through departure.
• Serve as the primary point of contact for meeting planners, incentive houses, wedding planners and group organizers throughout the planning process.
• Build trusted client relationships through proactive communication, responsiveness and thoughtful planning.
• Coordinate all logistical aspects of meetings, incentive programs, executive retreats, luxury weddings, social events and resort buyouts.
• Develop comprehensive planning timelines and ensure all contractual deadlines are achieved.
• Prepare and maintain detailed Group Resumes, Banquet Event Orders (BEOs), Event Specifications and all operational documentation.
• Maintain accurate group information within Delphi and Opera Cloud throughout the planning process.
• Coordinate rooming lists, VIP arrivals, welcome amenities, transportation, billing instructions and special requests.
• Coordinate audiovisual requirements, entertainment, décor, vendor access, room sets and overall event logistics.
• Coordinate resort experiences including spa appointments, outdoor adventures, skiing, golf, KidsOnly programming, dining reservations and recreational activities.
• Guide clients through menu selections, room setups, event flow, guarantees and operational requirements.
• Ensure all event documentation accurately reflects client expectations and is distributed to operational departments within established timelines.
• Monitor room block pickup and communicate changes or concerns regarding rooming lists, cut-off dates and attrition with Sales, Revenue Management and Reservations.
• Partner proactively with resort operational departments throughout the planning process to ensure every aspect of the guest experience is thoughtfully coordinated and executed to One&Only luxury standards.

Operational Leadership & Communication

• Lead Group Resume and BEO Meetings, Pre-Convention Meetings and Group Arrival Meetings.
• Participate in Daily Operations Meetings and other planning meetings as required.
• Serve as the central communication link between clients and resort operations.
• Ensure all operational departments clearly understand group expectations, event timelines, VIP requirements and service standards.
• Proactively identify potential operational challenges and implement solutions prior to guest arrival.

On-Site Event Execution

• Welcome group clients upon arrival and serve as the primary on-site contact throughout the program.
• Conduct regular client touchpoints during each program to ensure complete satisfaction.
• Attend key meetings, functions and events throughout each program.
• Coordinate VIP arrivals and oversee all group movements throughout the resort.
• Partner with department leaders to ensure flawless execution of all events and resort experiences.
• Resolve guest concerns promptly while maintaining One&Only luxury service standards.
• Anticipate guest needs and create memorable moments through thoughtful, personalized service.

Financial & Administrative Responsibilities

• Coordinate deposits, billing instructions and payment schedules with clients and Finance.
• Review master accounts throughout each program to ensure billing accuracy.
• Finalize all post-event billing and reconcile outstanding balances.
• Monitor contractual deadlines including deposits, guarantees and attrition.
• Maintain accurate forecasting information within Delphi.
• Prepare reports relating to upcoming groups, event activity and banquet revenue.

Collaboration

• Partner closely with the Sales team to ensure a seamless transition from contracting to planning.
• Participate in turnover meetings for all newly contracted business.
• Provide operational feedback to Sales that supports future business opportunities.
• Foster strong working relationships across all resort departments to ensure exceptional communication and flawless execution.
• Support the Director of Sales & Marketing with additional projects and departmental initiatives as required.
• Perform additional duties as assigned by the Director of Sales & Marketing or Resort Leadership.

Skills, Experience, & Educational Requirements

• Minimum of 3 to 5 years of experience in Conference Services, Event Management or Luxury Resort Operations.
• Bachelor's degree or equivalent qualification in Hospitality Management, Business Administration or a related field preferred.
• Previous experience in a Forbes Five-Star or luxury hospitality environment preferred.
• Proven experience servicing corporate meetings, incentive travel, executive retreats, luxury weddings and social events.
• Strong knowledge of Delphi, Opera Cloud and Microsoft Office Suite.
• Excellent written, verbal and interpersonal communication skills.
• Strong organizational, planning and project management skills.
• Exceptional attention to detail with the ability to manage multiple priorities simultaneously.
• Financial acumen including budgeting, forecasting and billing reconciliation.
• Ability to remain calm and solutions-oriented in a fast-paced luxury environment.
• Ability to work flexible hours, including evenings, weekends and holidays as business demands.

Benefits

• Medical insurance - 80% of premium paid by employer
• Health Savings Account with $50 employer contribution per pay period
• Dental, vision & life insurance - 100% of premium paid by employer
• 401(k) program - 4% employer match
• 5 weeks of PTO (Paid Time Off)
• 8 paid holidays
• Uniform provided & complimentary laundering
• Complimentary transportation to/from resort
• Complimentary meal per shift
• Subsidized housing based on availability
• Discounts at F&B outlets on property
• 14 nights per year at $100/night* at Kerzner Properties worldwide
• Winter season includes complimentary ski pass to Big Sky Resort based on availability OR $225 reimbursement towards gym membership

Physical Requirements

The ideal candidate must be able to perform all physical requirements of the job in a safe manner, with or without reasonable accommodation. Physical requirements include, but are not limited to:   

• Standing, walking, stooping, kneeling, and bending in an operational environment for extended periods
• Frequent bending, twisting, stooping, reaching, and pulling
• Lifting and carrying of loads weighing up to 50 pounds
• Working in outdoor environments, including high altitudes, that may present extreme weather conditions such as snow, ice, rain, heat, wind, etc.    

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.