Manager, Host 
(14758)

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn. 

Amidst fragrant pines and glistening peaks, One&Only Moonlight Basin is a glamorous return to simplicity. Fill days cascading down cool waters, unearthing the magic of Yellowstone National park, skiing on world renowned slopes and retreating to floating evergreen spaces. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.

Job Summary 

Manage pre-arrival, in house and post stay stages of guest. Making sure that guests receive personalized top-notch service from the hotel. Ensure that all guests’ expectations are met, and exceeded, throughout their stay at the resort. To be familiar with all the resort facilities, restaurants, local attractions, and other points of interest, in order to be able to promote and answer all enquiries concerning services and highly diversified queries from guests. 

Key Duties and Responsibilities 

•  Keep a positive and motivated attitude and exercise self-control 
•    Utilize interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example 
•    Serve as a leader in displaying outstanding hospitality skills, such as excellent verbal and communicational skills, while having organizational skills with attention to details 
•    Provide guidance and direction to subordinates, including setting performance standards and monitoring performance 

Guests’ satisfaction 
•    Blow away guests at every opportunity 
•    Intervene in any guest/employee situation as needed to ensure the integrity of the property is maintained, guest satisfaction is achieved, and employee wellbeing is preserved 
•    Provide services for customer satisfaction and retention based on five pillars 
•    Maintain high visibility in public areas during peak times 
•    Support handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others 
•     Emphasize “We create Joy” during all departmental meetings and focus on continuous improvement 
•    Provide immediate assistance to guests as requested 
•    Always demonstrate effective and appropriate interaction with guests whilst maintaining a professional approach and image based on five pillars 

Hosts  
•    Run day to day operations of Hosts Department, ensuring the quality standards and meeting the expectations of the guests daily 
•    Writing personal notes (thank you card, information notes, arranging services, follow ups on restaurant/experiences/transfer bookings) 
•    Promote activities and facilities of the resort with the intention of converting bookings 
•    Be aware of all Group Events, VIP guests that are in house and of their movements. Ensure the information has been communicated to the entire Front Office team effectively 
•    All other duties as assigned by the Director of Rooms or another member of the management team 

Skills, Experience & Educational Requirements  

• Excellent written and oral communication skills required.  

• Excellent computer and typing skills are required. Microsoft Office proficiency.  

• 3 years’ experience in guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area. 

Benefits 

• Medical, Dental & Vision Insurance 

• PTO (Paid Time Off)

• Complimentary Dry Cleaning for Employee Uniforms

• Complimentary transportation to/from resort

• Complimentary meal per shift

• Subsidized housing based on availability

• Discounted colleague rate for Kerzner Properties worldwide

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.