Manager, Learning & Development 
(12633)

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn. 

Amidst fragrant pines and glistening peaks, One&Only Moonlight Basin is a glamorous return to simplicity. Fill days cascading down cool waters, unearthing the magic of Yellowstone National park, skiing on world renowned slopes and retreating to floating evergreen spaces. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.

Job Summary 

The Manager, Learning & Development is responsible for all L&D needs, managing the L&D function of the resort. They will drive the Kerzner Int’l and One&Only Brand training programs to improve service standards. They will also roll out new L&D initiatives from Kerzner at One&Only Moonlight Basin.   

Key Duties and Responsibilities 

• Aligns their management style, working practices, and conduct with One&Only Moonlight Basin and Kerzner’s vision, corporate values, operating standards, and policies 

• Be a champion of the One&Only Brand training, ensuring continual top-of-mind awareness campaigns are executed and supported 

• Creates an environment that trains, develops, coaches, and mentors associates 

• Provides a professional, advisory, and executive support service to the Director, Human Resources to assist in meeting the strategic goals of the resort 

• Builds clear, open lines of communication with all departments 

• Builds consensus among senior leadership to gain needed support 

• Partners with department heads to lead the transformational changes needed to ensure each department is prepared for future talent management needs. This includes focusing on strengthening the capabilities of team members within a strong talent pipeline and with a succession-planning strategy, such as through skill development and training programs 

• Provides the management team L&D programs to address identified needs 

• Facilitates management training programs, implementing opportunities for quality team building 

• Ensures that department heads are held accountable for their associates’ attendance 

• Establishes a training library of books, videos, journals, and resources to assist trainer and staff development 

• Develops L&D activities, including budget training, training needs analysis, and program evaluations 

• Assists with monitoring and controlling all financial aspects of the L&D Department, including helping prepare the annual business plan 

• Be well-versed and knowledgeable in the resort’s emergency procedures, such as fire evacuation, as well as health and safety requirements in the workplace 

• Ensures associates are aware of their duty of care as determined by legislation, and maintain complete familiarity 

• Where required, develop policy, and formulate direction and strategy 

• Be innovative at all times 

• Dedicates time to personal development 

• Undertakes additional duties as requested by the Director, Human Resources or General Manager 

Skills, Experience, & Educational Requirements 

• Bachelor’s Degree or equivalent working experience 

• Minimum of 3 years Learning & Development or Training experience is required 

• Certification related to Learning & Development is preferred 

• Proficient with computer systems including Microsoft Office, HRIS systems, and the Internet, and possesses the ability to quickly learn new systems, is required 

• Exceptional business acumen with notable success driving initiatives that impact business growth, increasing their competitive advantage  

• Highly analytical, with a focus on employing metrics to measure results 

• A strategic thinker, able to translate strategies into actionable plans 

• Demonstrated ability to lead organizational change through strong influencing and inspiration 

• Highly collaborative, with a strong management presence and polish 

• Communicates well with different groups within large, multi-cultural colleague environments 

• Excellent English verbal and written communication skills 

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.