Manager, Leisure Sales 
(12814)

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn. 

Amidst fragrant pines and glistening peaks, One&Only Moonlight Basin is a glamorous return to simplicity. Fill days cascading down cool waters, unearthing the magic of Yellowstone National park, skiing on world renowned slopes and retreating to floating evergreen spaces. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.

*This position will be located in Bozeman or Big Sky

Job Summary

Develop and maintain relationships with exclusive travel programs, wholesale accounts and luxury leisure travel agencies. Meets or exceeds individual assigned sales and revenue goals. Provide property representation and education to key agencies through direct sales calls, customer events, resort familiarization trips and trade shows. 

To satisfactorily perform routine functions of the Manager of Leisure Sales, including organizing and executing FAM trips; conducting site tours; traveling; designing and implementing sales action plans; maintaining business contacts; and ensuring customer satisfaction. The ability to assist in the annual commercial planning process. To participate in manager focus groups, hotel industry associations and to attend hotel functions, as directed. To develop and maintain a strong working relationship with representatives of travel agencies in key feeder markets to promote business. To understand and respond to all guest needs and requests in a timely and professional manner. To represent and market One&Only Moonlight Basin in a positive and professional manner and continually promote the resorts internally and externally by building relationships and attending special events both on and off property when requested. To attend all mandatory meetings as directed.

The Manager, Leisure Sales is responsible for proactive and reactive sales efforts for both resorts, responding to all enquiries within the set time frame with the intention of confirming profitable wholesale and leisure business and achieving transient segment goals.

This position also supports the sales plan and strategy, client development, managing key relationships, identifying new target markets and sales product with the goal of meeting and exceeding revenue goals.  

Key Duties and Responsibilities 

• Plan and/or attend and/or participate in meetings with hotel staff and clients, including but not exclusive to: Leisure and Wholesale Sales Meeting, Revenue Meeting, Sales Meeting and Planning Visits (where applicable)
• Comply with One&Only standards for sales and marketing, while working harmoniously and professionally with co-workers and planning committee   
• Must be willing to work a flexible schedule to accomplish all major responsibilities
• Ability to negotiate and work under pressure
• Solicit and secure new business in assigned market segments to drive transient revenue to the hotel
• Develop the existing customer base (reactive) as well as acquire new business accounts (proactive) to expand our account base against weekly goals 
• Assists with the development, implementation, and management of leisure promotions in conjunction with overall sales and marketing plan
• Develop expertise in assigned markets
• Work with Regional Sales Team to develop and maintain knowledge of market trends, competition, and customers
• Participate in sales presentations, property tours, customer meetings, and business review meetings with team  
• Participate in trade shows, conventions, and promotional events within the area hotels, the industry and customer organizations

• Understand the competitive landscape and how to maintain leadership position given market and economic changes. Adjust sales plan and strategies accordingly
• Develop and maintain best practices, policies, and service initiatives to achieve optimal sales service and client retention
• Develops relationships within industry to strengthen and expand customer base for wholesale/Leisure sales opportunities
• Works collaboratively with off-property sales channels (e.g., Travel Agents/Whole Salers) to ensure sales efforts are coordinated, complementary and not duplicative 
• Manages and develops relationships with key internal and external stakeholders

Skills required

• Bachelor’s degree in Sales and Marketing or Hotel Management, or equivalent experience required.
• English fluency required.
• Must have minimum three years’ experience in a travel industry role with a proven track record of success in the luxury market.
• Requires a basic understanding of the operations of all departments in the resort. Must be skilled in accepted business presentation formats. Must be computer literate.

• Excellent reading, writing and oral proficiency in the English language. 
• Strong selling and interpersonal skills 
• The ability to achieve yearly personal sales booking goals.　 
• Candidates must have excellent personal presentation and interpersonal skills 

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.