Manager, Retail 
(13772)

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn. 

Amidst fragrant pines and glistening peaks, One&Only Moonlight Basin is a glamorous return to simplicity. Fill days cascading down cool waters, unearthing the magic of Yellowstone National park, skiing on world renowned slopes and retreating to floating evergreen spaces. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.

Job Summary

Responsible for overall management of the store, staff, merchandise and customer service. The Retail Manager is also responsible for achieving sales objectives, maintaining and achieving high operational and merchandising standards and goals, building highly motivated teams and assisting with the development of the team.

Key Duties and Responsibilities

Sales Generation

• Meet sales goals
• Set individual sales goals to ensure the goals reflect the store business goals
• Continuously motivate sales staff to meet assign sales and productivity goals – area of responsibility
• Support the development of associates sales techniques, ensuring utilization of  elevated levels of sales and service to maximise sales
• Demonstrate an in-depth knowledge of the product, and ensure all sales staff are fluent in all aspects of product knowledge
• Demonstrate sales leadership by playing an active role on the shop floor – leading by example
• Contribute to events/incentives that will continue to grow the customer base, with a big emphasis on building the local market

Customer Service

• Ensure all associates provide the highest level of customer service
• Ensure staff maintain constant client communication with the utilization of client books
• Manage client database and utilize information to increase sales & client contact
• Resolve all client complaints quickly and effectively, ensure good communication throughout the process
• Conduct training sessions around dealing with difficult situations, teamwork, product specific etc.
• Manage special events, previews, customer days, sales etc.
• Empower associates to make decisions in the clients best interest whilst supporting the Company’s philosophy

Operations

• Ensure facility maintenance and presentation
• Ensure cash control procedures are properly followed
• Control store expenses, maintain budgets and continually strive to reduce costs
• Schedule associates to ensure adequate cover on shop floor whilst maintaining the payroll budget
• Ensure deliveries are meticulously processed, and in a timely manner
• Create action-plan to reduce shrinkage/damaged merchandise
• Understand and properly execute management functions as set out by the Company
• Support, promote and assume responsibility for loss prevention
• Build and maintain good communications with Press, marketing  - other areas of the business

Merchandising / Visual

• Implement, contribute and maintain merchandising strategies
• Ensure the sales floor is neat clean and organised to reflect the correct visual image at all times
• Identify and communicate product concerns in a timely manner
• Communicate inventory needs to support the business goal

Other

• Complete other duties as assigned by the General Manager and/or Resort Manager

Skills, Experience & Educational Requirements

• Minimum 2 year experience as a Retail Manager or a similar role.
• Should have minimum 5 year experience in Retail and high end fashion industry.
• Minimum bachelor’s degree or masters is essential.
• Excellent skills in sales and upselling.
• Should have a proven track record of progressive sales increase.
• Sound knowledge and experience in formulating sales strategies, targets/budgets, and other sales techniques.

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.