Job Summary

The Manager, Wellness is responsible for overseeing the daily operations of the resort's wellness facilities, ensuring exceptional guest experiences, operational efficiency, and the consistent delivery of One&Only service standards This role supports the Director, Wellness in leading and developing colleagues, managing departmental performance, maintaining financial objectives, and enhancing wellness services and offerings to deliver a luxury wellness experience

Key Duties & Responsibilities

• Oversee daily wellness operations, ensuring consistent service delivery, operational efficiency, and compliance with One&Only standards

• Lead, train, develop, and mentor wellness colleagues, fostering a positive, collaborative, and service-oriented work environment

• Coordinate colleague schedules, staffing levels, and daily assignments to ensure appropriate operational coverage and service quality

• Support the Director, Wellness in managing departmental budgets, monitoring expenses, controlling costs, and achieving financial performance objectives

• Monitor wellness revenue, treatment bookings, retail sales, and service performance, identifying opportunities to improve profitability and guest engagement

• Maintain appropriate inventory levels, coordinate supply orders, and ensure the proper use and maintenance of wellness equipment and facilities

• Ensure wellness facilities, treatment areas, and equipment consistently meet cleanliness, hygiene, safety, and presentation standards

• Address guest feedback, concerns, and service requests promptly and professionally, ensuring appropriate resolution and continuous improvement

• Monitor guest satisfaction and service performance, implementing improvements to enhance the overall wellness experience

• Collaborate with other resort departments to coordinate guest experiences, wellness activities, and special events

• Support the development and implementation of wellness programs, treatments, and retail offerings aligned with guest preferences and industry trends

• Coordinate colleague onboarding, training, performance evaluations, and development initiatives in collaboration with the Director, Wellness and Human Resources

• Ensure departmental policies, operating procedures, and performance expectations are consistently communicated and maintained

• Support wellness marketing initiatives, promotional activities, and guest engagement strategies to increase awareness and participation

• Assist the Director, Wellness with departmental planning, reporting, and operational priorities, assuming additional leadership responsibilities in their absence

• Perform additional responsibilities as assigned by the Director, Wellness or other members of management

Skills, Experience, & Educational Requirements

• Bachelor's degree in Hospitality Management, Business Administration, Wellness Management, or a related field preferred, or equivalent professional experience

• Minimum of 3 years of experience in spa, wellness, hospitality operations, or a related field, preferably within a luxury hotel or resort environment

• Previous supervisory or management experience with demonstrated ability to lead, train, and develop a diverse team

• Strong understanding of luxury spa and wellness operations, treatment services, guest experience, and service standards

• Experience with departmental budgeting, inventory management, cost controls, revenue generation, and retail operations

• Strong organizational and time management skills with the ability to manage multiple priorities in a fast-paced environment

• Excellent communication, interpersonal, and problem-solving skills, with a commitment to delivering exceptional guest experiences

• Proficiency in Microsoft Office Suite and familiarity with spa scheduling, booking, or property management systems

• Ability to collaborate effectively with colleagues and leadership across multiple departments

• Knowledge of wellness industry trends, service innovations, and applicable hygiene and safety standards

• Willingness to work flexible hours, including evenings, weekends, and holidays