Receptionist, Wellness 
(15565)

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn. 

Amidst fragrant pines and glistening peaks, One&Only Moonlight Basin is a glamorous return to simplicity. Fill days cascading down cool waters, unearthing the magic of Yellowstone National park, skiing on world renowned slopes and retreating to floating evergreen spaces. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.

Job Summary
Greet guests warmly and professionally, ensuring a positive first impression and efficient check-in for scheduled appointments. Operate the spa booking system in line with procedures, including billing and upselling services to maximize revenue and profitability. Deliver prompt, responsive service to achieve high guest satisfaction, completing administrative tasks and maintaining up-to-date knowledge of spa facilities, treatments, products, and services. Provide personalized consultations to create holistic and tailored experiences that align with guests' goals. Promote the spa’s philosophy and offerings while projecting courtesy, confidence, and hospitality in all guest interactions.

Key Duties and Responsibilities
•    Arrive on time for shifts, dressed in the issued uniform and groomed per resort standards.
•    Be visible and welcoming at the spa reception, providing accurate service, product, and pricing information while assisting with recommendations.
•    Ensure a seamless guest experience, including consultation, welcome towels, tea, and slippers.
•    Escort guests to waiting areas, ensuring their comfort by offering refreshments and assistance as needed.
•    Oversee the final guest experience, including billing, post-treatment refreshments, transportation arrangements, and recommending treatments or products.
•    Conduct opening and closing responsibilities as a manager may not always be present.
•    Maintain stocked supplies of clean linens and guest amenities in reception and changing areas.
•    Answer telephones courteously, following department policies and procedures.
•    Stay knowledgeable about spa services, products, benefits, and contraindications to provide informed guidance.
•    Schedule spa reservations, monitor availability, and match treatments to therapists’ skills, including for preference planners, groups, and weddings.
•    Stay updated on spa and resort information, including guest preferences, VIP arrivals, events, and activities.
•    Perform cashiering functions in alignment with resort procedures.
•    Communicate pertinent information to the Manager on Duty.
•    Maintain accurate supply inventories and complete administrative reports, including closing reports, confirmations, and celebration cards.
•    Report repair and maintenance needs to engineering.
•    Inform spa managers and therapists of special booking requirements through consultations and direct communication.
•    Maintain retail product requests and keep the logbook updated for internal communication.
•    Conduct spa tours and assist with additional tasks as requested by management.
•    Take initiative to deliver a seamless guest experience by promoting services and retail, scheduling appointments, confirming bookings, and processing payments.

Skills, Experience & Educational Requirements 

•    Fluent in written and spoken English; proficiency in additional languages is a distinct advantage.

•    Minimum of a high school diploma.

•    Strong sales skills and experience.

•    Positive, proactive attitude with a focus on customer satisfaction.

•    At least two years of experience in a similar role at a five-star spa or resort.

•    Previous experience as a spa receptionist for a minimum of two years.

•    Strong administrative skills and attention to detail.

•    Experience in effectively handling guest complaints.

•    Ability to maintain a clean and hygienic environment.

•    Skilled in drafting handwritten letters and emails.

•    Excellent customer service skills with a welcoming and sociable personality.

•    Proficient in spa management software such as SpaSoft and Opera.

•    Strong interpersonal communication skills, both verbal and written.

•    Experience in managing sensitive guest situations effectively.

•    Proficient in document processing, computer skills, and managing databases, including Microsoft Office products.

•    Ability to operate basic office equipment.

•    Flexible schedule, available to work evenings, weekends and holidays.  

Benefits

•   Medical, Dental & Vision Insurance 

•   PTO (Paid Time Off)

•   Complimentary Dry Cleaning for Employee Uniforms

•   Complimentary transportation to/from resort

•   Complimentary meal per shift

•   Subsidized housing based on availability

•   Discounted colleague rate for Kerzner Properties worldwide

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.