Key Duties & Responsibilities

Connectivity (Concierge):

• Maintain a strong knowledge of resort services, the local area, and key experiences
• Manage the guest experience from pre-arrival planning through departure by assisting with personalized itineraries and recommendations
• Provide thoughful recommendations for local attractions, dining spots, shopping sites, outdoor activities, and cultural experienced based on individual guest preferences
• Assist with Food & Beverage, Recreation, and Wellness reservations, including confirmations, modifications, and cancellations
• Ensure guest profiles are curated and communication across all appropriate departments across the resort
• Follow through on guest requests from initial inquiry through completion, ensuring a high level of service throughout the process

Front Office:

• Support the guest arrival and departure processes, including check-in and check-out procedures using the resort's Property Management System (PMS)
• Support pre-arrival preparations by reviewing guest profiles, preferences, and requests to help deliver a personalized arrival experience
• Engage with guests with professionalism, polish, and genuine hospitality
• Respond promptly and thoughtfully to guest inquiries, request, and concerns, escalating issues appropriately when needed
• Assist with guest recovery efforts, learning how to address service concerns with empathy, discretion, and follow-through
• Develop an understanding of room inventory management, rate structures, packages, and promotions, billing procedures, and folio management
• Collaborate with the Connectivity (Concierge), Host (Guest Services), and Housekeeping teams to communicate room updates, guest needs, and special requests

Host (Guest Services):

• Maintain a strong understanding of resort amenities, services, offerings, and daily operations to confidently give guests accurate information
• Escort guests throughout the resort, including providing property orientations and luggage services
• Fulfill guest requests by coordinating and delivering amenities and other-in room needs
• Coordinate guest transportation, parking, and other logistical arrangements
• Respond to guest concerns with urgency, partnering with appropriate departments to facilitate effective resolution
• Anticipate guest needs, identifying opportunities to offer personalized services that exceed expectations

Housekeeping:

• Participate in guest room and public area inspections, evaluating spaces against luxury cleanliness, presentation, and maintenance standards
• Assist with the preparation and organization of daily room assignment reports
• Monitor housekeeping supplies through inventory management
• Coordinate turndown services, special room setups, and amenity deliveries
• Develop an understanding of housekeeping procedures, including room status updates, lost and found procedures, and guest laundry services

Other:

• Perform additional responsibilities as assigned by the Assistant Manager, Housekeeping or other members of management

Skills, Experience, & Educational Requirements

• Must be a current student or a recent graduate (within 2 years) of a university hospitality program
• Must be able to commit to a minimum 3-month (90-day) internship
• Prior working experience in hospitality is strongly preferred
• Passionate about hospitality, with an interest in developing a career within the luxury hospitality industry
• Professional, polished, and positive guest-focused approach
• Strong communication and interpersonal skills
• Willingness to work flexible hours, including evenings, weekends, and holidays

Benefits

• Medical Insurance: 80% Employer-Covered ( Full-Time, Year-Round Only )
• Dental, Vision, and Life Insurance: 100% Employer-Covered ( Full-Time, Year-Round Only )
• 401(k) Program Participation: 4% Employer Match ( Full-Time, Year-Round Only )
• 25 Days of Paid Time Off ( Full-Time, Year-Round Only )
• Subsidized Colleague Housing
• Winter Season Pass Program: Ski Pass or Fitness Pass ( Subject to Availability )
• Complimentary Transportation
• Complimentary Meals on Shift
• On-Property Discounts Across Food & Beverage, Wellness, and Retail
• Travel Discounts Across Kerzner Properties Worldwide

Physical Requirements

The ideal candidate must be able to perform all physical requirements of the job in a safe manner, with or without reasonable accommodation. Physical requirements include, but are not limited to:

• Remaining in a stationary position for long periods  
• Standing, walking, stooping, kneeling, and bending in an operational environment for extended periods
• Frequent bending, twisting, stooping, reaching, and pulling
• Lifting and carrying of loads weighing up to 50 pounds
• Working in outdoor environments, including high altitudes, that may present extreme weather conditions such as snow, ice, rain, heat, wind, etc.