Specialist, IT (Private Homes) 
(15952)

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn. 

Amidst fragrant pines and glistening peaks, One&Only Moonlight Basin is a glamorous return to simplicity. Fill days cascading down cool waters, unearthing the magic of Yellowstone National park, skiing on world renowned slopes and retreating to floating evergreen spaces. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.

Job Summary  

The IT Specialist Private Homes is responsible for providing technical assistance to computer system users and managing the network infrastructure of the private homes development. The role is responsible for maintaining the continuity of IT services to private homes, providing support and escalate issues, responding to enquiries and service requests, and implementing new systems and services as well as providing end-user training. Any and all activities are to be in compliance with One&Only Resort standards of operations. 

Key Duties and Responsibilities 

• Maintaining and configuring network components including switches and wireless access points 

• Monitoring backups and conducting restores 

• Monitoring the servers including storage and VMware 

• Managing software deployments and upgrades 

• Assisting in the implementation of major IT projects including system updates, upgrades, migrations and outages ensuring the timeframes are met 

• Executing IT Service Desk tickets and requests for all applications including: 

• Hotel management systems 

• Guest internet and IP TV 

• Guest home and guestroom AV systems 

• Guest and admin IP telephony 

• User access management for Active Directory and all applications 

• Managing hardware lifecycles including network components, PC’s and mobiles, TVs 

Skills, Experience & Educational Requirements 

• Previous experience as an IT professional is required 

• Excellent active network and infrastructure knowledge 

• Hospitality IT experience preferred 

• Certification and / or accreditation in IT or related fields from a recognized institute preferred 

• Good communication and internal/external customer service skills 

• A team player 

• Ability to work autonomously and to manage own workload effectively 

• Fluency in English (both written and verbal) is essential 

• Ability to work under pressure 

• Flexible approach to working hours and the ability to respond to urgent service issues and outages 

Benefits 

• Medical, Dental & Vision Insurance 

• PTO (Paid Time Off)

• Complimentary Dry Cleaning for Employee Uniforms

• Complimentary transportation

• Complimentary meal per shift

• Subsidized housing based on availability

• Discounted colleague rate for Kerzner Properties worldwide

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.