Supervisor, Spa & Wellness Operations 
(21633)

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn. 

Amidst fragrant pines and glistening peaks, One&Only Moonlight Basin is a glamorous return to simplicity. Fill days cascading down cool waters, unearthing the magic of Yellowstone National park, skiing on world renowned slopes and retreating to floating evergreen spaces. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.

Job Summary
The Supervisor, Spa & Wellness Operations is the on-floor leader who keeps the spa running smoothly shift to shift. Supporting the Manager and Director, Wellness, this role owns the day-to-day details: building and adjusting therapist and attendant schedules, managing the treatment book and guest flow, driving retail sales, and making sure every guest moves through the spa with the anticipation, precision and warmth that define One&Only.

The Supervisor leads by example on the floor, coaches colleagues in real time, resolves guest needs as they arise, and acts as the manager on duty when leadership is away.

Key Duties & Responsibilities

Daily Operations

• Run opening, mid-day and closing shifts, completing pre-shift briefings, walkthroughs and closing checklists
• Act as manager on duty in the absence of the Manager or Director, Wellness, making sound real-time decisions
• Ensure treatment rooms, relaxation areas, locker rooms, fitness and wet areas meet One&Only standards for cleanliness, hygiene, safety and presentation
• Monitor linen, amenity and back-bar supply levels; complete par counts and flag orders to the Manager
• Report equipment and facility issues to Engineering and follow up until resolved
• Communicate policies, procedures and daily priorities to the team and confirm they are followed consistently

Retail

• Drive daily retail sales and product recommendations through coaching, product knowledge and post-treatment prescriptive selling
• Track retail performance against targets and share results with the team
• Maintain retail displays, merchandising and pricing to brand standards
• Receive deliveries, conduct inventory counts and reconcile variances with the Manager

Team Leadership

• Train new colleagues on service standards, systems and retail, and support ongoing skills development
• Coach colleagues in the moment and provide input for performance evaluations to the Manager
• Foster a positive, collaborative and service-focused culture

Administration and Reporting

• Complete end-of-day reports, cash and POS reconciliation, and shift logs
• Prepare daily revenue, utilization and retail snapshots for the Manager and Director
• Support the rollout of new treatments, programs and promotions
• Perform other duties as assigned by the Manager or Director, Wellness

Skills, Experience & Educational Requirements

• High school diploma or equivalent required; associate or bachelor's degree in Hospitality, Wellness or Business preferred
• 2+ years of spa, wellness or hospitality operations experience, ideally in a luxury hotel or resort
• 1+ year in a lead, coordinator or supervisory role, or equivalent experience directing a team on shift
• Hands-on experience with spa booking and scheduling systems (such as Book4Time, SpaSoft or similar), POS and Microsoft Office
• Proven retail selling ability and comfort coaching others to sell
• Strong understanding of luxury spa service flow, treatment menus and hygiene and safety standards
• Calm, organized and decisive in a fast-paced environment with shifting priorities
• Warm, polished communicator with guests and colleagues across departments
• Licensed massage therapist, esthetician or other wellness credential is a plus
• Availability to work a flexible schedule, including early mornings, evenings, weekends and holidays

Benefits

• Medical Insurance: 80% Employer-Covered (Full-Time, Year-Round Only)
• Dental, Vision, and Life Insurance: 100% Employer-Covered (Full-Time, Year-Round Only)
• 401(k) Program Participation: 4% Employer Match (Full-Time, Year-Round Only)
• 25 Days of Paid Time Off (Full-Time, Year-Round Only)
• Subsidized Colleague Housing
• Winter Season Pass Program: Ski Pass or Fitness Pass (Subject to Availability)
• Complimentary Transportation
• Complimentary Meals on Shift
• On-Property Discounts Across Food & Beverage, Wellness, and Retail
• Travel Discounts Across Kerzner Properties Worldwide
•  

Physical Requirements

The ideal candidate must be able to perform all physical requirements of the job in a safe manner, with or without reasonable accommodation. Physical requirements include, but are not limited to:   

• Stand and walk for extended periods; bend, kneel, twist, reach and pull frequently
• Lift and carry up to 30 pounds (linens, retail stock, supplies)
• Operate a computer, POS and booking system throughout the shift
• Work at high altitude and move between buildings in winter conditions, including snow, ice and wind

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.