Team Leader, Housekeeping 
(14008)

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn. 

Amidst fragrant pines and glistening peaks, One&Only Moonlight Basin is a glamorous return to simplicity. Fill days cascading down cool waters, unearthing the magic of Yellowstone National park, skiing on world renowned slopes and retreating to floating evergreen spaces. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.

Job Summary  

The Team Leader, Housekeeping is responsible for maintaining guest rooms, private homes, and surrounding areas to the highest standard. In doing so, they must adhere to O&O standards, ensuring that hygiene, cleanliness, and tidiness are always achieved. 

Key Duties & Responsibilities  

• Enforces all standards and procedures for the resort’s Housekeeping services 

• Responsible for the overall cleanliness, replenishment, and maintenance of guest rooms, private homes, and public areas 

• Responsible for maintaining the cleanliness of all assigned work areas 

• Inspects guest rooms daily, such as before arrivals, after departures, and while occupied, ensuring that they are cleaned to the highest level, all maintenance is reported and rectified, and standards are being adhered to 

• Inspects all VIP arrival rooms prior to arrival, as well as throughout their stay, ensuring day and turndown service occurred 

• Ensures the resort’s Lost & Found procedures are always adhered to 

• Ensures the proper use and care of cleaning agents and equipment  

• Ensures supplies and stock levels are maintained in pantries 

• Ensures stationery and collateral are in good repair 

• Takes ownership in assigned areas of preventative maintenance programs, guaranteeing that work is carried out in an effective and efficient manner 

• Reports all defects immediately, following up to ensure the completion of maintenance  

• Ensures safe work practices are strived towards 

• Supervises subordinates, conducting training on a regular basis, as well as when requested by superiors  

• Guarantees that the tasks provided are executed to meet the expectations of O&O standards 

• Monitors the attendance of their allocated section of subordinates 

• Performs corrective performance discussions with staff 

• Conducts performance reviews for assigned staff members 

Skills, Experience, & Educational Requirements   

• Must have a thorough knowledge of housekeeping 

• Must have a minimum of 2 years’ experience in a supervisory position in a five star or higher category resort 

• Ability to communicate effectively with guests, co-workers, and managers is required 

• Ability to work a flexible schedule, including weekends, holidays, and night shifts is essential 

• Always maintains a positive attitude  

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.