Team Leader, Housekeeping 
(14008)

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn. 

Amidst fragrant pines and glistening peaks, One&Only Moonlight Basin is a glamorous return to simplicity. Fill days cascading down cool waters, unearthing the magic of Yellowstone National park, skiing on world renowned slopes and retreating to floating evergreen spaces. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.

Job Summary 

Team Leader, Housekeeping is responsible for maintaining the guest rooms, private homes, and surrounding areas to the highest standard, always adhering to O&O standards, and ensuring the cleanliness / hygiene is always followed.

Key Duties and Responsibilities 

• To maintain and enforce all standards and procedures for Housekeeping service

• Supervise and conduct training on a regular basis

• Responsible for maintaining cleanliness to all assigned work areas

• Inspect guest rooms daily, including departures, arrivals, occupied, VIP, ensuring that they have been cleaned to the highest level, all maintenance is reported and rectified, and standards are being adhered to

• Ensure all VIP arrivals are inspected prior to arrival and throughout the stay for both day and turndown service

• Ensure proper use and care of cleaning agents and equipment

• Ensure the Lost and Found procedure is adhered to at all times

• Ensure supplies and stock levels are maintained in pantries

• Ensure the ability to maintain safe work practices

• Ensure the ability to perform corrective performance discussions with staff

• Ensure the ability to perform performance reviews for assigned staff

• Ensure the ability to take ownership in assigned area of preventative maintenance programs and ensure the work is carried out to the highest possible standards and that it is completed in a timely manner

• Ensure all defects are reported immediately and follow up to ensure they have been completed

• Ensure that all stationary and collateral are in excellent condition and kept up to date at all times

• Responsible for the overall cleanliness, replenishment, standards and maintenance of the guest rooms, private homes, and public areas

• Assist in new colleague job skills training as and when requested by the superiors 

• Ensure that the task provided daily are executed to the expectation of O&O RR standard 

• Ensure monitor attendance of allocated section subordinates

Skills, Experience & Educational Requirements  

• Must have Knowledge of Housekeeping and worked as a Room Attendant previously

• Must have a minimum of 2 years as a supervisor job experience in a five star or higher category resort

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.