Team Leader, In-Room Dining (IRD) 
(14860)

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn. 

Amidst fragrant pines and glistening peaks, One&Only Moonlight Basin is a glamorous return to simplicity. Fill days cascading down cool waters, unearthing the magic of Yellowstone National park, skiing on world renowned slopes and retreating to floating evergreen spaces. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.

Job Summary
The In-Room-Dinning Team Leader position that is responsible for the daily operations in Room Service when the Assistant IRD Manager is not present. Position helps to train and assist employees to follow standards in the delivery of food and beverage to guest rooms and cabins. They will work closely with the Culinary and Beverage teams to ensure One&Only service standards exceed the experience of the guest. Will work with the F&B Leadership team to establish trainings and implement plans that will help the team exceed the departmental goals, meet budget requirements, and ensure a good working environment. 

Looking ahead to fall? Start your next chapter with us this September as we prepare to open our first U.S. ultra-luxury alpine resort. We're seeking passionate individuals committed to creating amazing experiences and everlasting memories for our guests and their fellow colleagues alike. Applications are reviewed as they come in—Apply today!

Key Duties and Responsibilities
•    Supervises the day-to-day operations when manager is not present. Understands employee positions well enough to perform duties in employees' absence. 
•    Administer property policies fairly and consistently. 
•    Communicate areas in need of attention to staff and follows up to ensure follow through. 
•    Empower employees to provide excellent customer service. 
•    Interact with guests to obtain feedback on product quality and service levels 
•    Interact with guests via phone or by accompanying server during meal delivery, to obtain feedback on quality of product, service levels, and overall satisfaction. 
•    Set a positive example for guest relations. 
•    Handle guest problems and complaints. 
•    Participate in the employee performance appraisal process, providing feedback as needed. 
•    Supervise daily shift operations and ensure compliance with all Room Service policies, standards and procedures. 
•    Supervise staffing levels to ensure that guest service, operational needs, and financial objectives are met. 
•    Encourage and build mutual trust, respect, and cooperation among team members. 
•    Ensure compliance with all food and beverage policies, standards, and procedures by training, supervising follow-up, and hands on management 
•    Create awareness of in-house VIPs and review names with staff members during pre-service meetings.  
•    Establish and maintain open, collaborative relationships with employees and ensure employees do the same within the team. 
•    Ensure all Food Safety standards – HCCP / DIVERSEY are followed to the fullest. 
•    Continuously collect feedback from guests and report it back to the Management.
•    Assist with any other duties assigned.

Skills, Experience & Educational Requirements  
•    At least 2 years’ experience at a similar level. 
•    Excellent Communication skills  
•    Workplace training from within a high standard hotel environment. 
•    Knowledge of catering operations and beverage practices within the catering industry.   
•    An understanding of the preparation, delivery and services associated with the highest standards found in international hospitality environment. 
•    Experience with Micros is preferred 
•    Experience in 5*, upmarket resort preferred. 

Benefits

•    Medical, Dental & Vision Insurance 

•    PTO (Paid Time Off)

•    Complimentary Dry Cleaning for Employee Uniforms

•    Complimentary transportation to/from resort

•    Complimentary meal per shift

•    Subsidized housing based on availability

•    Discounted colleague rate for Kerzner Properties worldwide

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.