Team Leader, Restaurant 
(12908)

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn. 

Amidst fragrant pines and glistening peaks, One&Only Moonlight Basin is a glamorous return to simplicity. Fill days cascading down cool waters, unearthing the magic of Yellowstone National park, skiing on world renowned slopes and retreating to floating evergreen spaces. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.

Job Summary  

The Team Leader, Restaurant is responsible for providing professional, customer-focused service to guests, ensuring their dining experience is memorable. They will work closely with the Culinary and Beverage teams to ensure One&Only service standards exceed the expectations of guests. They will work with the F&B leadership team to establish training and implement plans that will help the team exceed departmental goals.  

  
Key Duties & Responsibilities  

• Leads by example in creating an environment where all guests and employees feel welcome, comfortable, and special  

• Proficient in the history of the specialty outlet, acting as an ambassador to it  

• Knowledgeable of the outlet’s menus and promotional activities  

• Personally coaches, trains, and develops the F&B service team to ensure solid food and beverage knowledge and the perfect sequence of service delivery  

• Encourages and builds trust, respect, and cooperation among team members  

• Ensures compliance with all food and beverage policies, standards, and procedures through hands-on training, supervision, and management  

• Assists the restaurant management with running the restaurant operation, completing all tasks, duties, responsibilities, and projects as assigned within set timelines  

• Ensures the smooth preparation of the restaurant side-stations, mise-en-place and table set-ups as per outlet and One&Only standards  

• Ensures the proper appearance and grooming of assigned colleagues  

• To ensure that all Food Safety standards are followed to the fullest  

• Continuously collects feedback from guests and reports it back to management  

• To assist with any other duties as required by members of the management team  

Skills, Experience, & Educational Requirements   

• At least 2 years’ experience at a similar level 

• Minimum 5 years’ experience in a restaurant or catering institution with recognized high standards 

• Experience in a 5-star, upmarket resort would be an advantage, but is not a requirement 

• Prior workplace training in a luxury hotel environment 

• Knowledge of food operations and beverage practices within the catering industry 

• An understanding of the preparation, delivery, and services associated with the highest standards found in international hospitality environments 

• Excellent communication skills   

• Experience with Micros is a plus  

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.