Airport Ambassador (Bozeman, MT) 
(17452)

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn. 

Amidst fragrant pines and glistening peaks, One&Only Moonlight Basin is a glamorous return to simplicity. Fill days cascading down cool waters, unearthing the magic of Yellowstone National park, skiing on world renowned slopes and retreating to floating evergreen spaces. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.

Job Summary

The Airport Ambassador serves as the first point of contact for One&Only Moonlight Basin guests arriving at Bozeman Yellowstone International Airport or Bozeman Jet Center. This position creates an exceptional first impression of the resort by providing a warm, personalized welcome experience while facilitating a seamless transition from arrival to transportation to the resort. The Airport Ambassador anticipates guest needs, assists with luggage, and ensures all transportation arrangements are executed flawlessly, embodying the One&Only core values of Warmth, Anticipation, Precision, and Creativity.

Key Duties and Responsibilities

• Greet arriving guests at the airport or jet center with genuine warmth and enthusiasm, creating a memorable first impression of One&Only Moonlight Basin
• Assist with guests needs ensuring a seamless transition from arrival to resort transportation
• Provide travel time as well as orientation information about the resort and the journey to One&Only Moonlight Basin during transportation
• Anticipate guest needs and proactively offer assistance with special requests
• Maintain communication with the resort to provide real-time updates on guest arrivals and any special requirements
• Ensure all guest preferences and requests are documented and communicated to the appropriate resort departments
• Coordinate with drivers to ensure timely pickup and seamless transportation to the resort
• Verify transportation arrangements prior to guest arrival and resolve any discrepancies
• Assist guests with introduction to transportation drivers, who will assist with luggage
• Ensure vehicles are properly prepared with appropriate amenities (snacks, drinks, fresh towels)
• Maintain knowledge of transportation schedules, routes, and estimated travel times
• Maintain open communication with Front Office and Rooms Controller regarding guest arrivals and departures
• Document and report any service issues or guest feedback
• Utilize Alice, Relay, and Opera Cloud systems to track guest information and update arrival status with correct number of items guests are traveling with
• Maintain detailed knowledge of resort facilities, services, and current programming
• Provide accurate information about the surrounding area, including Yellowstone National Park, Big Sky Resort, and local attractions
• Assist with departure coordination when needed, ensuring the same level of service throughout the guest journey
• Follow LQA & Fobes Standards related to Front Office operations
• Focus on guest satisfaction and continuous improvement
• Analyze information to solve problems effectively
• Ensure compliance with all policies, standards, and procedures
• Strictly adhere to PPE requirements and safety/hygiene measures
• Follow Lost & Found Policies and Procedures
• Maintain workspace cleanliness and disinfection
• Follow grooming standards established by the resort
• Ensure Joy and ultra-luxury standards established by the resort
• Attend training with punctuality and contribute to a positive work environment
• Maintain fluent communication with all departments
• Address guest concerns confidently and follow up appropriately

Skills, Experience & Educational Requirements

• Experience and Customer Service
• English spoken
• Proficient in MS Office and call center equipment/software programs
• Outstanding communication and interpersonal skills
• Excellent organizational skills
• Leadership skills with problem-solving ability
• Reliable and result driven
• Communication skills
• Use of ALICE and OPERA
• Goals focus oriented
• Ability to work under pressure
• Outspoken and organized

Benefits

• Medical insurance - 80% of premium paid by employer*
• Health Savings Account with $50 employer contribution per pay period*
• Dental, vision & life insurance - 100% of premium paid by employer*
• 5 weeks of PTO (Paid Time Off)*
• 8 paid holidays*
• Uniform provided & complimentary laundering
• Complimentary transportation to/from resort
• Complimentary meal per shift
• Subsidized housing based on availability
• Discounts at F&B outlets on property
• 14 nights per year at $100/night* at Kerzner Properties worldwide
• Winter season includes complimentary ski pass to Big Sky Resort based on availability OR $225 reimbursement towards gym membership

*Full-Time Year-Round Benefits

Physical Requirements

The ideal candidate must be able to perform all physical requirements of the job in a safe manner, with or without reasonable accommodation. Physical requirements include, but are not limited to:   

• Standing, walking, stooping, kneeling, and bending in an operational environment for extended periods 

• Frequent bending, twisting, stooping, reaching, and pulling 

• Lifting and carrying of loads weighing up to 50 pounds 

• Working in outdoor environments, including high altitudes, that may present extreme weather conditions such as snow, ice, rain, heat, wind, etc.    

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.