Bar Manager - Nobu
(16935)
At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.
Set in the vibrant heart of Cape Town’s waterfront, surrounded by restaurants, shopping, art and entertainment; on the doorstep of Table Mountain; and within easy reach of spectacular beaches, national parks, and winelands; One&Only Cape Town is the ultimate curator of discovery, from active adventures, to mindful moments and exclusive, tailored experiences. The warm South African charm is one of our most unique and valued assets. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion
Oversee all operations at the Nobu department, responsible for colleague schedules, event planning, colleague functions and responsibilities. Ensure that customers are delighted within the boundaries of effective cost control and our company core values.
Key Duties and Responsibilities
To ensure that all guests are welcomed at the entrance and seated quickly in a courteous, polite and helpful manner and address all guests in the correct manner with the correct title, tend to guests’ requirements promptly – all colleagues in the team are to meet these requirements, and are to ensure the training thereof.
To proactively promote and exceed agreed GSQ (Guest Survey Questionnaire) or similar score, COS for Food and Beverage as well as other operational expenses.
To be fully converse with the departmental operation and to efficiently manage the operation of all shifts
To efficiently administer and action the daily mail, guest report lists, staff roster, and other paperwork that is required to assist the head of department such as training and OE reports.
Read emails
Reading guest reports
OE – daily
Cutlery
Guided monthly count
Training Reports – inclusive, reports, registers, and follow-up training schedule
To maintain a close and professional working relationship with the kitchen at all times.
Ensure a safe working environment is maintained in the department.
A briefing (line up) is held twice a day and important events are communicated to all employees – with the use of a briefing sheet.
Assist the Managment team with all colleagues related issues and handle them in a professional manner.
Assist with all departmental induction training and on the job training of new colleagues and also newly promoted colleagues.
Assist in conducting appraisals.
The duties of an Bar Supervisor includes making drinks, possessing a great knowledge of drink recipes, checking for proper identification, maintaining the appearance and cleanliness issues, handling customer complaints and disturbances, ordering supplies and alcohol and overseeing the working of the bar area - this is inclusive of the entire Nobu area
Have ability to perform demonstrations to ensure other bartenders are capable of preparing the drinks on the menu, is usually required to create drink specials to help attract customer and unload any overstocked products that need to be used.
Ordering and stocking inventory, maintain high standards of cleanliness and safety. At the end of each night, the bar manager is expected to follow the restocking of all bar products or order accordingly – and or the management thereof.
Responsible to do all requisitions and assist with the,
Variance control
Transfer sheet control
Skills, Experience & Educational Requirements
5 years’ experience in a similar role
At least 1 year international experience would be beneficial
Food and Beverage or related qualification would be preferred
HACCP training and experience
Good communication and interpersonal skills
Excellent customer service skills
Team-leading skills
The ability to work independently
The ability to use own initiative
Good numeracy skills
The ability to motivate others but also impose disciplinary measures if necessary
Good problem-solving skills
Good organizational skills
Experience in other outlets as part of their cross exposure or induction.
Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.
