Bastien Supervisor
(13469)
At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.
Set in the vibrant heart of Cape Town’s waterfront, surrounded by restaurants, shopping, art and entertainment; on the doorstep of Table Mountain; and within easy reach of spectacular beaches, national parks, and winelands; One&Only Cape Town is the ultimate curator of discovery, from active adventures, to mindful moments and exclusive, tailored experiences. The warm South African charm is one of our most unique and valued assets. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion
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Job Summary
The Bastien’s studio Supervisor has the role to assist the Assistant Manager or Manager in the Operation and administration
tasks. He/She is an important link between the team and the Management, He/She needs to be quite close from the team
members and link with the manager. BSS ensures that team members have a good relation and work in harmony.
BSS will be responsible of the daily operation of the team as looking after presence, rota, respect of grooming, display, setup,
treatment’s SOPs.
BSS is responsible for the training of BTE and BT1.
Also BSS is involved in the basic administration of the Studio as updating all reports on the computer, and is well aware of
the daily financial figures to be able to drive the team on the way to reach the target.
BSS will have to take some descision when small issues are happening or guest’s complaint. However he/she has to communicate it directly to the manager.Key Duties and Responsibilities
MAIN DUTIES AND RESPONSABILITIES:
Treatments, services, retail
1. Execute and explain perfectly all treatments
2. Recommend all products to the guests
3. Make sure about the quality and the procedure of the services provided in the studio
4. Make sure of the information given in the studio by his/her direct team members or by the other department’s
team members
5. Make sure that the products are well presented, explained and sold.
6. Check on the display of the products (pro & retail) (cleanliness, tidiness, validity date,…)
Team, Standards, connection between departments
7. The team rota will need to be predone monthly and given to the Assistant manager for review 15 days prior to
the beginning of the rota, BSS check the good venue of the team members and ensure they are aware of their
duty timing.
8. BSS Knows and checks all standards from the treatment bed set-up to the pantry display.
9. Present a perfect grooming in front of the guest (referring the standard) and ensure the team does too.
10. Keep a great attitude with guest and colleague.
11. Represent with perfection the Pedi:Mani:Cure Studio within the resort, making sure all staffs are well aware of
what is the concept, the treatments, the products. Develop the link between the Studio and the other
departments (ease the bookings, the promotion…)
12. Create a strong team by doing or following a continuous training with BTE,1&2, assists to the appraisal.
13. BSS needs also to be close to the team member. Without interfering with the private life BSS helps the team
member in her/his new life within the resort and the new country (different culture…)
Financial, stock, guest Data Base
14. Overview daily the financial results by checking on the revenues, variance with the previous year and the
targets. Important to understand the MTD and YTD notion and review it with the team to get them involved in
the daily target.
15. Check on a daily basis the stock of professional and retail products. Inform the management in case of need of
reorder.
16. Update the guest data base and ensure it is right.
Organization, Communication, Reporting, Implication
17. On a communication point of view, BSAM needs to contribute in making the hotel and the staff has the right
perception of the Studio, what is done.
18. A daily meeting with the team needs to be ensured, BSS will do this meeting if the subordinates are not able to
do so.
19. BSS give a daily update to the BSAM/M.
20. Keep all information confidential.
Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.
