Coordinator Marketing & PR
(11720)
At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.
Set in the vibrant heart of Cape Town’s waterfront, surrounded by restaurants, shopping, art and entertainment; on the doorstep of Table Mountain; and within easy reach of spectacular beaches, national parks, and winelands; One&Only Cape Town is the ultimate curator of discovery, from active adventures, to mindful moments and exclusive, tailored experiences. The warm South African charm is one of our most unique and valued assets. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion
MARKETING COORDINATOR JOB DESCRIPTION
To assist the Marketing and PR team with general marketing and administrative functions. This is a technical and administrative role, which requires an understanding of branding and marketing.
Team Dynamic:
Reporting to Marketing & Communications Manager
Databases:
Assistance with compiling all outlet databases and uploading to secure SharePoint folder for Global CRM team.
Reviews/Feedback:
Assist with all online reviews, queries, and comments.
Field general marketing and csi enquiries
Gift voucher system:
Assistance with the uploading, preparation and tracking of all gift vouchers.
Manage the online gift voucher system - loading all content and reporting on sales.
Prepare all complimentary vouchers (prizes, auction items, gifts etc)
Track all vouchers and complimentary vouchers.
Track all complimentary giveaways throughout the resort (including csi initiatives logged with us)
Press:
File and save all coverage for OOCT and all its outlets.
Compile all press clippings for global office monthly.
Share marketing wins of the month with HR and resort - Top coverage, ads, posts, and "wins".
Profiling, uploading and input to Sales Force
Assistance with booking itineraries for media guests
Assistance with monthly coverage, press clippings and highlights report and sharing this with all HODs.
Content:
Intranet Updates: Content (Virtuoso, Signature, Traveller made, Leonardo, Wetu, FHR, Amex, Skylark, Atta etc)
Assist with content uploading for Box and Bams
Updating of all price lists and menus across all platforms e.g. Dine plan etc.
Update all content on all external websites on which we appear - listings or other.
Update all online channels and listings, with the assistance of the team.
Assist with images and copy for 3rd party websites, including Dine plan.
Assist with image and copy checking.
Update Google Content, with assistance from team
Update the Kerzner intranet.
Complete all RFPs.
Admin, Procurement and Reporting
Quotes, vendor apps, invoicing, POs, payments, and other procurement/accounts functions
Load offer sheets and other forms for global office
Complete comp requests, and other forms/documents for internal processes
Ensure all media accommodation bookings are correctly processed.
Assist in itinerary creation, coordination and sharing for press trips.
Ensure all marketing initiatives and collateral are distributed to all relevant colleagues timeously.
Sourcing of various gifting and décor options
Maintain stock levels of all collateral and gifting - within marketings control.
Coordination of all Festive Décor - Xmas and NY
Assist with the organising of events and hosting as required.
Admin:
Assist in itinerary creation, coordination and sharing for press trips.
Load offer sheets and other forms for global office
Complete comp requests, and other forms/documents for internal processes
Assist in the scheduling of all marketing calendars: advertising, listings, editorial etc.
Assist in budget management.
Assist with procurement and Iscala
Assist with all quotes, vendor apps, invoicing, POs, payments, and other procurement/accounts functions.
Keep track of all listings and memberships and manage these.
Assistance in the maintenance of all online channels and listings
Update all content on all external websites on which we appear - listings or other.
Update all online channels and listings, with the assistance of the team.
Acquire databases from each outlet, clean, update, save and send to global - monthly.
Marketing and Market research
Assist in the sourcing of gifting and décor and samples.
Assist in prepping gifts and media packs.
Assist with the organising of all events and hosting.
Manage and track all contracts.
Ensure all media accommodation bookings are correctly processed.
Attend operational and other resort meetings on behalf of marketing and report back.
Monthly: Report on all marketing measurables: google analytics, social, digital campaigns etc
General:
Act as Brand Custodian for One&Only Cape Town
Perform other duties as assigned by Director S&M or Manager Marketing & PR
Rules and Guidelines:
Always adhere to GDPR & POPPI guidelines.
Be aware of and work within corporate directives/guidelines and maintain the O&O brand image.
Keep up to date with all Brand Guidelines and implement these across all work.
Ensure full product knowledge and involvement with all departments to maintain relevant information updates.
Marketing and Trend Knowledge:
Keep abreast of industry news and trends.
Keep abreast of marketing and pr trends and best practice.
Marketing and PR Team:
Ensure global office, PR agencies and RSO are always in the loops of your projects, work, and initiatives - when relevant
Assist with the delivery and implementation of marketing/communication plan to deliver resort objectives.
Assist in the conceptualisation and implementation of all marketing and PR initiatives for the departmental goal of generating and retaining business and revenue.
Ensure the measurement of performance/success of marketing activity against clear objectives/goals/targets.
Identify opportunities for engagement and improvement.
Creative thinking and idea generation
Ensure revenue generation activities are always prioritised.
Ensure all OOCT communications and collateral matches brand positioning, is strategically correct, and is brand compliant.
Act with a degree of independence as liaison with both internal and external clients. Handle clients’ requests and complaints as appropriate.
Support sales source market development with marketing and pr activities
Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.
