Front Desk Agent 
(20319)

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn. 

Set in the vibrant heart of Cape Town’s waterfront, surrounded by restaurants, shopping, art and entertainment; on the doorstep of Table Mountain; and within easy reach of spectacular beaches, national parks, and winelands; One&Only Cape Town is the ultimate curator of discovery, from active adventures, to mindful moments and exclusive, tailored experiences. The warm South African charm is one of our most unique and valued assets. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion

The Front Desk Agent is the first and last point of contact for guests, delivering a seamless, personalized, and elevated luxury experience throughout the guest journey. Responsible for check-in, check-out, guest relations, cashiering, reservations support, and concierge-style assistance, the role embodies the highest standards of hospitality, discretion, professionalism, and attention to detail.

Key Responsibilities

• Deliver warm, personalized, and memorable guest experiences that reflect the resort's ultra-luxury standards.
• Manage all front desk functions, including check-in, check-out, payments, room assignments, upgrades, and room moves.
• Act as a brand ambassador, ensuring all interactions align with luxury hospitality standards and company values.
• Anticipate guest needs and coordinate with all departments to provide seamless and attentive service.
• Handle guest enquiries, special requests, complaints, transportation arrangements, and local recommendations with efficiency and professionalism.
• Maintain accurate guest information and reservations within Opera and other hotel systems.
• Process cash, foreign currency transactions, refunds, and cashiering duties in accordance with financial controls and procedures.
• Maintain complete knowledge of room categories, rates, resort facilities, events, dining venues, and guest activities.
• Drive revenue through appropriate upselling and enhancement of guest experiences.
• Ensure confidentiality, privacy, security, and compliance with company policies and luxury service standards.
• Work collaboratively with colleagues to create an exceptional and consistent guest experience.

Ideal Candidate Profile

• Minimum 2 years' experience in a 5-star luxury hospitality environment.
• Diploma or Degree in Hospitality, Tourism, or a related field preferred.
• Excellent guest relations and communication skills.
• Proficient in Opera PMS, Microsoft Office, and hotel operating systems.
• Professional, polished, and highly detail-oriented.
• Able to multitask efficiently in a fast-paced luxury environment.
• Demonstrates discretion, integrity, and a genuine passion for guest service.

Overall Purpose

To create exceptional first and last impressions for guests by providing world-class, personalized service, ensuring every interaction reflects the standards, elegance, and exclusivity expected in a 5-star ultra-luxury resort environment.

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.

Close Date: 20 July 2026