Head Receptionist
(20100)
At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.
Set in the vibrant heart of Cape Town’s waterfront, surrounded by restaurants, shopping, art and entertainment; on the doorstep of Table Mountain; and within easy reach of spectacular beaches, national parks, and winelands; One&Only Cape Town is the ultimate curator of discovery, from active adventures, to mindful moments and exclusive, tailored experiences. The warm South African charm is one of our most unique and valued assets. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion
SCOPE OF JOB
To welcome guests and answer all enquiries with patience whilst observing set standards. Must have a complete knowledge of the treatments and services offered, and any promotions that may be on offer at the time. To also ensure that all operational procedures, codes of conduct and standards of appearance as laid down by the Spa Manager are implemented and adhered to by all reception staff.
To ensure bookings are made to maximize the business and aim to give all clientele the best possible service.
KEY AREAS OF RESPONSIBILITY
FINANCIAL/ COMMERCIAL
▪ To organize scheduling to maximize use of time and ensure maximum profitability whilst ensuring that the clients needs are of first importance.
▪ To issue recommendations regarding operating budget, planning and evaluations of financial performance, including reports on sales and operations with supporting statistical data in relation to reception.
ADMINISTRATIVE/ OPERATIONAL
▪ Promote and sell services at the Spa and maximize the potential of all sales.
▪ Do demonstrations and presentations as required.
▪ Oversee Press visits, PR and VIP groups.
▪ Organize and oversee group bookings.
▪ Responsible for all administrative procedures to ensure that the Spa is run professionally and in accordance with Health and Safety Policy.
▪ To adhere to an agreed reporting system to the Spa Manager on a timely basis.
▪ To be responsible for the administration of goods, requisition inventories and cost effective usage of all department related materials and assets.
▪ To ensure reports are produced and balanced on a daily basis.
▪ To ensure a warm friendly welcome to all clientele at all times.
▪ To set a standard of professionalism at all times.
▪ To attend managerial meetings as and when required.
▪ To aim to give the clientele the best possible service, and make the client feel important.
▪ To show professional attitude at all times, particularly with regard to punctuality, appearance and general manner.
▪ To communicate all messages promptly and to keep the Spa Manager informed as to any complaints.
▪ To recognize the importance of ‘sales’ in every aspect of their role.
▪ To supervise and conduct the safety of users and equipment in the Spa and to ensure that the Health and Safety Policy and Procedures are implemented and monitored in particular with relation to cleanliness and hygiene.
▪ To perform Duty Manager duties as required.
▪ Responsible for overseeing all staff rosters according to business demands.
PERSONNEL
▪ To be aware of staff moral, and council where necessary. Record, report and always attempt to resolve grievances as quickly as possible.
▪ To be responsible for the recruitment, induction, training, development, appraisal and discipline of all Reception Staff, under the supervision of the Spa Manager.
▪ To conduct performance appraisals as required by the Spa Manager, and oversee attendance sheets, sick leave and holiday arrangements.
▪ Must hold a monthly meeting with all Reception staff to motivate and be aware of staff needs.
▪ To be responsible for preparing the reception for the next shift. Ensuring all messages have been passed on before leaving and that adequate supply of all public information materially is available.
▪ To participate in training and personal development programs within the Spa.
Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.
