Housekeeping Coordinator
(20308)
At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.
Set in the vibrant heart of Cape Town’s waterfront, surrounded by restaurants, shopping, art and entertainment; on the doorstep of Table Mountain; and within easy reach of spectacular beaches, national parks, and winelands; One&Only Cape Town is the ultimate curator of discovery, from active adventures, to mindful moments and exclusive, tailored experiences. The warm South African charm is one of our most unique and valued assets. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion
The Housekeeping Coordinator serves as the central point of communication and administration for the Housekeeping Department, ensuring the smooth daily operation of housekeeping services. The role involves coordinating room assignments, managing guest requests and complaints, maintaining housekeeping records, monitoring room statuses, liaising with other departments, and supporting housekeeping staff with scheduling, payroll, and administrative duties.
Key Responsibilities
- Manage housekeeping communications, including emails, telephone calls, and departmental correspondence.
- Allocate rooms and communicate arrivals, departures, VIP guests, long stays, and special requests to housekeeping staff.
- Record, follow up, and resolve guest requests and complaints to ensure guest satisfaction.
- Maintain accurate records of room statuses, out-of-order rooms, maintenance issues, lost and found items, and key control.
- Coordinate maintenance requests and ensure repairs are completed before guest arrivals.
- Prepare daily room attendant allocations, staffing requirements, and payroll submissions.
- Maintain filing systems, departmental logs, office supplies, and housekeeping office standards.
- Support guest services, including arranging babysitting services and housekeeping amenities.
- Ensure compliance with hotel policies, procedures, and security standards.
- Communicate effectively with Front Office, Engineering, and other departments to ensure seamless operations.
Required Skills and Qualifications
- Strong communication and customer service skills.
- Good organizational skills with exceptional attention to detail.
- Ability to remain calm and professional under pressure.
- Computer literacy, including Microsoft Word, Excel, and Property Management Systems (PMS).
- Basic mathematical and reporting skills.
- Previous experience in hospitality, preferably within Housekeeping.
- Knowledge of guest relations and the ability to build positive relationships with guests and colleagues.
- Strong administrative, follow-up, and record-keeping abilities.
Overall Purpose
The Housekeeping Coordinator ensures efficient housekeeping operations, accurate administration, excellent guest service, and effective communication between housekeeping, guests, and other hotel departments.
Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.
Close Date: 20 July 2026
