Multimedia Designer 
(18488)

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn. 

Set in the vibrant heart of Cape Town’s waterfront, surrounded by restaurants, shopping, art and entertainment; on the doorstep of Table Mountain; and within easy reach of spectacular beaches, national parks, and winelands; One&Only Cape Town is the ultimate curator of discovery, from active adventures, to mindful moments and exclusive, tailored experiences. The warm South African charm is one of our most unique and valued assets. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion

Job Summary

To create all marketing artwork requirements to support the resort, rooms, food and beverage, spa, recreation, special events activations, oversee all branded items, as well as look assist in video editing, story board creation and briefing in of video edits beyond current skillset.

We are looking for a wordsmith that is quick-thinking, creative and brilliant with people. Someone who can conceptualise stories, events and social campaigns, as well as interact well and easily with a broad range of people.

Key Duties and Responsibilities:

To create all marketing artwork requirements to support the resort, rooms, food and beverage, spa, recreation, special events activations, oversee all branded items, as well as look assist in video editing, story board creation and briefing in of video edits beyond current skillset.

Team Dynamic

Reporting to Marketing & Comms Manager

Mentor, guide and upskill the team. Creating a positive and engaged office environment.

Design: Artwork, layout, supplier relations

Creation of print and digital adverts, menus, sales tools and collateral

Creation & update of all marketing material

Optimizing of images for web usage and 3rd party design

Management of brand items

Re-ordering of all repeat collateral

Oversee all artwork with printers/ suppliers

Oversee the management, filing and distribution of all assets – internally and externally

Outsource jobs above skillset or that would not meet deadlines

Asset Management

Gatekeeper of all branded material and assets

Filing of all asset: images, videos, info sheets and collateral – on both share folders and online

Ensure BAMS is always updated with latest images and information

Ensure Sales toolkit and brand toolkit are always updated with latest images and information

Internal

Ensure ROI and brand are always considered and prioritized

Assist in budget management

Monthly marketing report

General Requirements

Act as Brand Custodian & Ambassador for One&Only Cape Town

Perform other duties as assigned by Director of S&M

Rules and Guidelines

Adhere to GDPR &POPI guidelines at all times

Be aware of and work within corporate directives/ guidelines and maintain thr O&O brand image

Keep up to date with all Brand Guidelines incl for example Tone of Voice and implement thes across all work

Ensure fill product knowledge and involvement with all departmens to maintain relevant information updates

Marketing and Trend Knowledge:

Keep abreast of industry news and trends

Keep abreast of marking and PR trends and best practice

Marketing and PR Team

Ensure global office, PR agencies and RSO are always in the loop of your projects, work and initiatives when relevant

Assist with the delivery and implementation of marketing/ communication plan to deliver Resort goals.

Assist in the conceptualization and implementation of all marketing and PR initiatives for the department, goal of generating and retaining business and revenue

Ensure the measurement of performance/ success of marketing activity against clear objectives/ goals/ targets

Identify opportunities for engagement and improvement

Creative thinking and idea generation

Ensure revenue generation activities are always prioritized

Ensure all OOCT communications and collateral matches brand positioning, is strategically correct and is brand compliant

Act with a degree of independence as liaison with both internal and external clients. Handle clients’ requests and complaints as appropriate

Support sales source market development with marketing and PR activities

Skills, Experience & Educational Requirements

We are looking for a logical and creative thinker who possesses the ability to think outside the box whilst ensuring exceptional attention to detail. Ability to multi-task and work well under pressure.

• Relevant tertiary qualification
• At least 2-3 years’ experience as a graphic designer, marketing support or similar role.
• Experience in luxury, tourism or hospitality environment, preferred.
• Proficiency with Adobe design software and graphics editing tools (Illustrator, InDesign, Photoshop) is essential; a portfolio is required
• Proficiency in Microsoft Office tools (Outlook, Word, Excel, Power point) is essential
• Basic video editing skills
• A strong sense of aesthetics and understanding of visual design (layout, composition balance, colors & fonts)
• Passion for photography is a plus
• A keen eye for details and quality
• Time management and multitasking abilities
• Excellent communications (written and verbal) skills
• Must have own transport
• Organized and responsible
• Flexible and ability to work under pressure
• Proficient in indesign and photoshop
• Ability to work and learn quickly
• Creative thinker, Proactive
• Positive outlook
• Team Player
• Discreet
• Reliable and responsible

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.

Closing date: 12 December 2025