Outlet Manager - Vista
(20754)
At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.
Set in the vibrant heart of Cape Town’s waterfront, surrounded by restaurants, shopping, art and entertainment; on the doorstep of Table Mountain; and within easy reach of spectacular beaches, national parks, and winelands; One&Only Cape Town is the ultimate curator of discovery, from active adventures, to mindful moments and exclusive, tailored experiences. The warm South African charm is one of our most unique and valued assets. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion
The Vista Outlet Manager is responsible for overseeing the full operation of the hotel’s main cocktail, spirits bar and lounge, ensuring exceptional guest experiences while maintaining strong cost control and company standards. The role includes managing staff schedules, events, training, performance and responsibilities, as well as ensuring efficient day-to-day operations.
The position requires strong focus on guest satisfaction, service standards, sales growth and profitability. Key responsibilities include managing rosters, payroll, leave, training records, operational expenses, stock takes, requisitions, transfers, P&L reporting and beverage costs. The manager must maintain effective inventory and cost controls, minimize unnecessary expenses and ensure that beverage and food costs remain within targets.
The manager is also responsible for recruiting, training, supervising and developing colleagues, conducting briefings and appraisals, maintaining health, safety, hygiene and fire-safety standards, and ensuring consistent service and cocktail quality. This includes overseeing drink preparation, developing and demonstrating recipes, creating new cocktails and promoting upselling and increased guest spend.
The role further involves coordinating with purchasing, kitchen, suppliers and F&B management, handling guest enquiries and complaints, planning and executing events, managing reservations, promoting Vista as a key hotel focal point, and identifying opportunities to improve sales, profitability and overall business performance. Strong organisational, leadership, financial, problem-solving, planning and communication skills are essential.
Skills, Experience & Educational Requirements
- Good communication and interpersonal skills
- Excellent customer service skills
- Team-leading skills
- The ability to work independently
- The ability to use own initiative
- Good numeracy skills
- The ability to motivate others but also impose disciplinary measures if necessary
- Good problem-solving skills
- Good organizational skills
- Experience in other outlets as part of their cross exposure or induction.
Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.
