Pastry Sous Chef 
(14045)

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn. 

Set in the vibrant heart of Cape Town’s waterfront, surrounded by restaurants, shopping, art and entertainment; on the doorstep of Table Mountain; and within easy reach of spectacular beaches, national parks, and winelands; One&Only Cape Town is the ultimate curator of discovery, from active adventures, to mindful moments and exclusive, tailored experiences. The warm South African charm is one of our most unique and valued assets. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion

Job Summary

To assist the Head Pastry Chef in the co-ordination and supervision of the Pastry kitchen and Bakery department, with an aim of maintaining our standards and of achieving maximum guest satisfaction.  To increase sales, to achieve budget food cost and to stay within the budget to general kitchen expenses.  To deputize in the absence of the Head Pastry organise and orchestrate the opening,

Key Duties and Responsibilities

GROOMING AND HYGIENE

• Responsible for staff uniform appearance and personal hygiene in his section.
• Report on duty as per roster, clock in when reporting on duty, clock out when finishing the shift, attire as defined, wear name tag at all times.

DAILY ACTIVITIES

• To ensure immediate subordinates perform within the framework as set forth in their job descriptions and standards of performance.
• Ensure that the staff time book is completed daily.
• To ensure that all kitchen staff commence duty on time and that they are wearing the correct uniform and complex health regulations.
• Practice daily on the job training and to assist the Chef de Cuisine in his monthly training sessions and be actively involved in taking classes.
• Ensure safe working conditions for all kitchen personnel according to Health and Safety Act.
• Ensure all maintenance requirements are reported and recorded daily.
• Be responsible for all deliveries, that they are checked properly with an emphasis on quality, quantity and priced as per agreement.
• Ensure minimum wastage.
• Check regularly and physically on the correct staffing required in the department.
• Ensure a fast and efficient service to the guests.
• Ensure that customer relations are kept on a high standard and that all complaints are dealt with immediately and in a manner satisfactory to the customer.
• Bring creative ideas for new dishes, more attractive presentations, food promotions etc.  to the attention of his immediate supervisor.

KEY RESPONSIBILITIES

• Recommend changes in systems and procedures to increase efficiency and to improve service quality.
• Ensure prompt and accurate service by kitchen staff to all the customers, to achieve a high level of customer satisfaction.
• Ensure availability of raw ingredients at all times, by proper planning, correct requisitioning timings and correct storage in Walk-ins.
• Ensure implementation and maintenance of standards of food quality, preparation and presentation.
• Actively support F&B service with regular attendance of their briefings.

TRAINING

• Encourage team building through regular informal chef’s briefings and an open door policy.
• Use appraisal system to review performance of direct subordinates and determine their development needs.
• Make recommendations on the hiring, promoting, increments and disciplinary action for employees in the kitchen.
• Ensure the career development plans and succession planning of subordinates.
• Counsel staff in relation to work related matters.
• Ensure constant ‘on the job’ training and classroom training for all staff.
• Attend behavioral and vocational training in own and related work areas to enhance skills and develop multi-function skills.
• Personally conduct key training in the kitchen.

ADDITIONAL

• To perform any other duties as directed by your immediate supervisor.
• To be available to work overtime when requested.
• Held fully responsible for keeping fridges up to the standard of the hotel, making sure you and your colleagues work neatly and tidily.
• Control stock levels; make sure you have a proper stock rotation system that is practiced.
• Ensure all dishes are prepared according to recipes and specs.
• Be able to control your department food cost and operating costs.
• It is important to control your staff in your department and take necessary action when needed
• It is your duty to run the kitchen and your department to the set standard of the Head Pastry Chef
• It is your duty to make sure when you are on shift that all food leaving the kitchen from which ever outlet it is, are up the hotel standards set by the Head Pastry Chef
• To assist with keeping the stewarding department in top form
• Look after his/her assigned guests in all aspects by being present and aware of their needs, ensuring 100% guest satisfaction.
• Greet guests pleasantly and efficiently

Skills, Experience & Educational Requirements

• Matric
• Relevant national culinary qualification in pastry
• 5 years’ experience in 5 star hotel or similar environment
• High energy levels coupled with helpful and friendly attitude
• Ability to communicate well in English both verbally and written
• Computer competency including excel
• Experience in and knowledge of staff training and disciplinary procedures
• Knowledge and experience in kitchen management
• Knowledge and experience in food cost control
• Knowledge and experience in Health and hygiene audits
• Ability to deal with stress

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.