Seasonal Host Isola
(20497)
At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.
Set in the vibrant heart of Cape Town’s waterfront, surrounded by restaurants, shopping, art and entertainment; on the doorstep of Table Mountain; and within easy reach of spectacular beaches, national parks, and winelands; One&Only Cape Town is the ultimate curator of discovery, from active adventures, to mindful moments and exclusive, tailored experiences. The warm South African charm is one of our most unique and valued assets. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion
Job Description Summary
The Hostess is responsible for creating a welcoming and memorable first impression by greeting, seating, and assisting guests while delivering exceptional customer service in line with the restaurant's service standards. The role manages reservations, maintains accurate guest records, coordinates table allocations, and communicates effectively with the restaurant management team to ensure smooth operations and an outstanding guest experience.
The position oversees reception and front-of-house duties, including answering telephone enquiries, managing reservation systems, preparing daily reception materials, maintaining cleanliness and presentation of the reception area, and ensuring menus, signage, and promotional materials are accurate and well presented. The Hostess also assists with food and beverage service when required, supports suggestive selling initiatives, handles guest requests and complaints professionally, and provides accurate information on menu offerings, promotions, and hotel services.
In addition, the role completes daily administrative tasks, including reservation records, guest logs, sales and cover reports, and shift documentation, while ensuring all end-of-shift procedures are completed accurately. The Hostess maintains effective communication with colleagues across departments, supports operational efficiency, attends required training and meetings, and upholds the highest standards of professionalism, grooming, and hospitality to contribute to guest satisfaction and the overall success of the restaurant.
Requirements
- Ability to satisfactorily communicate in English with guests, co-workers and management to their understanding.
- Minimum of 1 year in hospitality business. Fresh graduate is welcome
- Knowledgeable in various kinds of food and beverage.
- Computer literate
- Pleasant personality with good communication and interpersonal skills
- Fixed term contract expire 31 May 2027
Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.
