Spa Therapist 
(20687)

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn. 

Set in the vibrant heart of Cape Town’s waterfront, surrounded by restaurants, shopping, art and entertainment; on the doorstep of Table Mountain; and within easy reach of spectacular beaches, national parks, and winelands; One&Only Cape Town is the ultimate curator of discovery, from active adventures, to mindful moments and exclusive, tailored experiences. The warm South African charm is one of our most unique and valued assets. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion

Skills, Qualifications and Requirements

• Certified Beauty Therapy Diploma/Certificate, with a minimum of 1 year of formal Beauty Therapy training from a recognised institution.
• Minimum 2 years’ relevant experience as a Beauty Therapist, preferably within a luxury hotel, resort, day spa or high-end wellness environment.
• Recognised qualifications in relevant beauty and spa treatments, including facials, body treatments, massage, waxing and other applicable treatments.
• Previous experience working with a professional skincare or spa brand is advantageous, with ESPA experience or training being highly beneficial.
• Sound knowledge of professional skincare products, treatment protocols, contraindications and appropriate aftercare recommendations.
• Ability to conduct thorough client consultations, identify client needs and tailor treatments according to individual requirements.
• Excellent understanding and application of health, safety, hygiene and sterilisation standards within a professional spa environment.
• Strong knowledge of luxury guest service standards, with the ability to consistently deliver a personalised and professional five-star experience.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with guests and colleagues.
• Confident in recommending appropriate treatments, products and packages, with a genuine interest in achieving retail and treatment sales targets.
• Ability to identify opportunities for upselling, cross-selling and repeat business while maintaining a genuine, guest-focused approach.
• Professional appearance, excellent grooming standards and a consistently polished presentation in line with luxury hotel and spa requirements.
• Strong attention to detail, organisation and time-management skills, with the ability to manage treatment schedules effectively and maintain treatment rooms to the required standards.
• Ability to work independently while also contributing positively as part of a multidisciplinary spa team.
• Flexible and willing to work shifts, weekends, public holidays and peak operational periods as required by the business.
• Must demonstrate a professional attitude, reliability, punctuality and a genuine passion for the beauty, wellness and hospitality industry.
• Commitment to ongoing learning and development, including attending brand, product, treatment and operational training as required.
• ESPA product knowledge and/or formal ESPA training will be considered an advantage.
• Knowledge of working within a Forbes Five-Star or other luxury hospitality environment would be advantageous.

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.