Supervisor
(20508)
At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.
Set in the vibrant heart of Cape Town’s waterfront, surrounded by restaurants, shopping, art and entertainment; on the doorstep of Table Mountain; and within easy reach of spectacular beaches, national parks, and winelands; One&Only Cape Town is the ultimate curator of discovery, from active adventures, to mindful moments and exclusive, tailored experiences. The warm South African charm is one of our most unique and valued assets. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion
Job Description Summary
Under the direction of the Executive Housekeeper and Assistant Housekeepers, this role is responsible for managing the daily housekeeping operations across guest rooms, public areas, laundry, and back-of-house areas. The position ensures the highest standards of cleanliness, presentation, and service are consistently maintained in line with One&Only brand standards, while delivering exceptional guest experiences.
The role oversees housekeeping staff, coordinates daily operations, ensures rooms are serviced and inspected within established timelines, and monitors compliance with operational procedures and service standards. It is also responsible for supervising contract cleaning services, reporting maintenance issues, managing inventory and stock levels, supporting staff scheduling, and ensuring all housekeeping employees receive appropriate training and performance coaching.
In addition, the position handles guest concerns promptly and professionally, implements continuous improvements to enhance guest satisfaction, prepares operational reports, maintains health and safety compliance, and promotes effective communication and teamwork across departments. The role requires flexibility to work shifts, maintain high professional standards, and perform additional duties as required to support the efficient operation of the hotel.
Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.
