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Waiter - Isola (Fixed Term Contract) 
(4521)

 

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn. 


Set in the vibrant heart of Cape Town’s waterfront, surrounded by restaurants, shopping, art and entertainment; on the doorstep of Table Mountain; and within easy reach of spectacular beaches, national parks, and winelands; One&Only Cape Town is the ultimate curator of discovery, from active adventures, to mindful moments and exclusive, tailored experiences. The warm South African charm is one of our most unique and valued assets. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion

 

 

Job Summary

 

As a waiter you must be able to perform all duties of a Busser and a Food Runner.  A Waiter must be able to multi task, prioritize and remain calm under pressure.  As a Waiter you are responsible primarily for taking care of the tables in your section and giving your guests the best possible service

 

Key Duties and Responsibilities

 

  • Communicate effectively and respectfully to guests on all levels.
  • Communicate effectively and respectfully to all members of staff.
  • Multi task and prioritize your work.
  • Understand timing of dishes and order your food accordingly.
  • Read tables and understand guests’ needs and dislikes.
  • Take orders correctly and communicate them to the relevant sections.
  • Follow up your orders.
  • Communicate effectively with all BOH areas & colleagues
  • Carry trays confidently and comfortably.
  • Carry plates confidently and comfortably.
  • Have full knowledge of the food menu.
  • Have a full knowledge on the beverage menu
  • Be confident & capable in handling umbrellas / loungers and all pool related equipment

 

You may have noticed in the above descriptions that the word PRIMARILY has been underlined.  This is because the responsibility you have been given means that this is your priority, however, it is not the only duty you are expected to perform throughout the evening.

 

Throughout the shift you must also be checking the following: -

 

  • Stations that need clearance.
  • Other Waiters that may need your assistance.
  • Empty glasses on tables.
  • Empty plates on tables.
  • Guests that may need assistance.
  • Drinks that need to be picked up from the bar.
  • Dishes that need to be picked up from the kitchen.
  • Table maintenance & sequence of service need to be strictly adhered to.
  • Report to your superior if you notice a guest that may be under 18yrs of age and are ordering or drinking alcoholic beverages.
  • Reporting any guests who are suspected to be external non-hotel guests.
  • Perform all necessary daily & weekly duties to standard.

 

We can never anticipate every scenario in the restaurant and the above descriptions are a guideline of what is expected of you.  You may be requested to perform other duties as required.

 

 

Minimum Requirements

 

  • Matric or equivalent
  • 2-3 years previous experience in a similar position within a 4 or 5 star hospitality environment
  • Excellent communication skills, both written and verbal
  • Excellent guest relations/customer service skills
  • Positive attitude and ability to be a team player
  • Professional demeanor, well groomed and presentable
  • Excellent food & beverage product knowledge

 

Date Posted: 3 August 2022

Closing Date:10 August 2022

 

 

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.