The role is responsible for delivering exceptional guest service in line with the restaurant and resort's standards while promoting sales through effective upselling. The position requires excellent product knowledge, professional communication, teamwork, and a commitment to maintaining high service standards and guest satisfaction.

Key Responsibilities

• Prepare all service areas and ensure mise en place is completed before service begins.
• Provide professional food and beverage service, including presenting menus and wine lists.
• Demonstrate strong knowledge of menu items, beverages, and resort offerings.
• Use upselling techniques to enhance the guest experience and increase revenue.
• Manage stock requisitions, control wastage, and minimize breakages.
• Ensure accurate billing and verify guest checks before presentation.
• Handle guest complaints professionally and resolve issues according to resort procedures.
• Maintain high standards of hygiene, safety, and personal presentation.
• Follow all health, safety, fire, emergency, and company policies.
• Communicate guest feedback to management and contribute to service improvements.
• Review guest preferences and provide personalized service.
• Maintain professional telephone etiquette and positive guest interactions.
• Participate in training, team events, and any additional duties assigned by management.
• Promote responsible alcohol service and comply with South African legislation.
• Support sustainability initiatives, including energy and water conservation.

Required Skills

• Excellent customer service and communication skills.
• Strong sales and upselling abilities.
• Knowledge of food, beverages, and wine service.
• Ability to work effectively in a team environment.
• Attention to detail and accuracy in billing and service delivery.
• Ability to remain professional under pressure.
• Commitment to hospitality excellence and guest satisfaction.

Overall Purpose

To provide a memorable dining experience by delivering outstanding service, maximizing guest satisfaction, promoting resort products, and maintaining the highest standards of hospitality, professionalism, and teamwork.