Events Manager 
(4549)

At Mazagan, we tailor every aspect of our guests’ stay to delight our guests and experience the allure of Moroccan magic. Mazagan Beach & Golf Resort is a truly magical destination, a place where grandeur meets generosity, featuring an amazing array of fun activities and entertainment for the whole family on the shores of the Atlantic. 

We are looking for a experienced Events Manager who will be responsible for preparing all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout pre-event, event and post-event phases of property events.

Main reponsablilities :

• Ensure that events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy.
• Greet customer during the event phase and hands-off to the Event Operations team for the execution of details.
• Adhere to all standards, policies, and procedures.
• Ensure billing accuracy and conducts bill reviews with the clients prior to processing the final bill.
• Manage group room blocks and meeting space for average to large-sized assigned groups.
• Identify operational challenges associated with the group and determines how to best work with the property staff and customer to solve these challenges\ and/or develop alternative solutions.
• Act as liaison between field sales person and customer throughout the event process (organize pre-event, event, post-event).
• Participate in customer site inspections and assist with the sales process as necessary.
• Handle suppliers professionally in line with SOPs (selected supplier, mark up…)
• Coordinate and communicate event details both verbally and in writing to the customer and property operations.
• Make presence known to customer at all times during this process.
• Oversee hither customer experiences from file turnover through the post event phase until tumover back to sales.
• Follow up with customer post-event.
• Respond to and handle guest problems and complaints.
   

Profil : 

• A minimum of 3 years experience in a similar role
• Excellent communication and presentation
• Excellent organizational and planning skills
• Respect of deadlines and ability to work under pressure
• Fluency in foreign languages – French and English 

Join a team that is genuine, creative, warm-hearted and professional. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.