Reservation Agent
(20045)
At Mazagan, we tailor every aspect of our guests’ stay to delight our guests and experience the allure of Moroccan magic. Mazagan Beach & Golf Resort is a truly magical destination, a place where grandeur meets generosity, featuring an amazing array of fun activities and entertainment for the whole family on the shores of the Atlantic.
We are looking for a dynamic and detail-oriented Reservation Agent to join our team. The ideal candidate will be responsible for handling all reservation requests, ensuring accuracy, and delivering a high level of service in line with Mazagan and LQA standards.
Responsibilities :
- Handle reservation requests via phone, email, and reservation systems, ensuring accurate data entry.
- Prepare and send booking confirmations, and manage modifications, cancellations, and follow-ups.
- Monitor room availability, rates, and deposit requirements to optimize occupancy and revenue.
- Coordinate with Front Office and other departments for VIP guests and special requests.
Profile :
- Previous experience in reservations, front office, or customer service within hospitality is an asset.
- Strong communication skills in French and English (additional languages are a plus).
- Good command of PMS and reservation systems with strong attention to detail.
- Customer-oriented, organized, and able to manage multiple tasks in a fast-paced environment.
Join a team that is genuine, creative, warm-hearted and professional. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.
