Director, Operations 
(15096)

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn. 

Nestled on the south-eastern shoreline of Malaysia, between lush rainforests and South China Sea, One&Only Desaru Coast is a spectacular tropical retreat spread across 128 acres of unspoiled nature and flanked by a secluded 1.5 kilometre stretch of pristine white sands. The warm Malaysian charm is one of our most unique and valued assets. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.

Provide support to the General Manager in all the operation of the property, been responsible of the supervision of the Room Division and related operation department such as Sports & Leisure and Spa, ensuring the high level of operation performance in all the areas, as well the good financial performance of the operation and as a consequence, the Guests and Clients Satisfaction.

Key Duties and Responsibilities

• Assist to the General Manager to cover the hotel operation when he is out of property.
• Oversee the total operation of the property.
• Conduct the arrivals meetings when the General Manager is absent.
• Inspect as many rooms as possible on a daily basis in coordination with Housekeeping Manager and Director of Engineering.
• Supervise the room’s preventive maintenance strategies along with Housekeeping Manager and Director of Engineering.
• Develop and follow up on any CAPEX projects that pertain to Rooms Division.
• Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
• Ensure that standards are maintained at a superior level on a daily basis.
• Prepare the Annuals Rooms Division Budget and ensure to accomplish the Property Goals of operation.
• Assist in establishing and creating goals and strategies for both the operational and financial success of the resort.
• Responsible for achieving Rooms Division’s Departmental profit.
• Ensure that all departments under his responsibility comply with annual Training programs.
• Responsible for establishing and maintaining resort standards in order to achieve and maintain luxury status.
• As a member of the management team, work closely with other team members in achieving resort's goals and objectives.
• During appraisals, establish annual objectives for managers reporting to him.
• Responsible for employee compliance with One&Only Resort's policies and procedures.
• Interact in courteous and professional manner with all guests, staff and community members.
• Supervise, direct, coordinate, and influence staff in order to maintain service standards of resort.
• Interact with people beyond giving and receiving instructions, particularly interaction with supervisor, subordinates, co-workers, and guests in completing assignments, resolving staff and guest complaints.
• Interpret and comply with a variety of instructions furnished in written, oral, diagrammatic or schedule form.
• composure.
• Represent to the General Manager in complains of the guests as per request of the guests.

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.