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Director, Rooms 
(10529)

 

SIRO Boka Place is more than a hotel – it’s a movement; a global lifestyle brand where world-class wellbeing meets exceptional hospitality – through a combination of state-of-the-art fitness, nutrition, sleep, recovery, and mindfulness facilities in purpose-designed destination hotels. Our hotels empower guests to unlock peak mental and physical performance, no matter who they are, or what they’re striving to achieve. We realise exceptional, immersive lifestyle destinations where you can live without compromise.

 

Nestled between pristine blue Adriatic waters and mountains of conserved greenery, SIRO Boka Place, Montenegro offers coastal city charm and boundless opportunity. Unlock your potential and embark on a new adventure as part of a community passionate about fitness and wellbeing.

 

About the Role

 

The Director of Rooms is a strategic business leader for SIRO Boka Place excluding the Fitness and Recovery Lab, maximizing financial results and guest satisfaction and fully utilizing all opportunities, and deputizes for the General Manager in his/her absence. Through active management and oversight ensures that the highest standards of guest service are met, and that the guest experience exceeds expectations. Works closely with the General Manager in establishing and maintaining operating policies and procedures, programming, budgeting, VIP guest visits, colleague relations and training programs. While promoting the overall philosophy and services together with our guests to unlock and achieve their goals, curates a journey dedicated to guest needs, delivering not only rewarding experiences in the short term, but also long-lasting, sustainable success to reinforce the reputation and profile of SIRO for providing an immersive lifestyle destination.

 

Key Duties and Responsibilities

 

  • To be responsible for the overall management and performance of the operation departments Front Office, Housekeeping, and Security, ensuring high standards of professionalism, customer service and maximum financial performance. 
  • To be responsible for the quality of service in line with company Operating Standards and monitor standards of performance and guest satisfaction. Introduce measures to ensure the highest standards of quality and service and take corrective action when required. Actively create and implement new innovative strategies that meet/exceed guest expectations.
  • To prepare monthly financial and statistical reports for the General Manager, incorporating proposals and recommendations regarding policy and operations.
  • To establish and ensure a cost-effective wage structure based on productivity and efficiency, ensuring that payroll overheads are optimized for the occupancy levels and addressing overtime and vacation days per department. Ensure colleague annual vacation and public holidays are scheduled during slack operation periods and that these annual leave periods are staggered so as not to affect the operation
  • Together with the General Manager, developed and submit the annual budget and business plan for the hotel operations, and accountable for achieving the annual budget, explaining variances to budget, and acting when shortfall is expected while monitoring expenses.
  • To liaise with support department including Sales & Marketing, Human Resources, Finance and Engineering in order to cooperate with ongoing matters, address matters of concern, coordinate promotions, and ensure any other programs are implemented within the operational departments as agreed.
  • To provide leadership, direction, and support to the department managers, supervisors and employees within the hotel, laundry, and private residences to develop a highly motivated team that can deliver high standards of service in all areas.
  • To oversee the development of an annual training plan for the operational departments in collaboration with HR/Learning & Development and ensure that all employees are trained and developed to meet the needs of the business. Monitor that the training plan effectively addresses any inconsistencies of employees’ level of knowledge, attitude, or skills, and is adjusted as needed.
  • To conduct regular daily inspections of the property to monitor ambience, maintenance, cleanliness, health and safety, colleague performance and security. Ensure all fixed assets are well maintained and maintenance work is professionally completed in a timely manner.
  • To ensure that all employees report for duty punctually and well groomed, excellent communication and working relationships are maintained and contribute to team spirit.
  • To organize and audit the monthly inventories of products, stock, and linen, and spot check all product requisitions including purchase and general stores.
  • To follow up on action plan for corrective matters and or areas of improvement. This applies similarly to the Employee Engagement Survey, measured monthly.
  • To handle any guest complaint in a professional manner and show initiative to make such decisions that achieve instant guest satisfaction whenever possible.
  • To meet and greet guests, when possible, especially if guest is listed as VIP.
  • To comply with all reasonable requests of the General Manager in a timely fashion.
  • To ensure the team maintains the cleanliness and hygiene of all facilities areas, in accordance with the Health, Safety and Hygiene Legislation. 
  • To delegate responsibilities to colleagues yet ensure tasks are completed.
  • To ensure channels of communication are respected, and information is disseminated to the correct receivers.
  • To ensure that the company standards, policies, and procedures are being upheld as outlined.
  • To attend all training carried out by the Training Department or external parties, as required.

 

Skills, Experience & Educational Requirements

 

  • Fluent in English written and spoken, local language an advantage.
  • Previous experience as Director of Rooms in a 5 star hotel, or at least 3 years as Rooms department HOD.
  • Background in Rooms, Housekeeping and/or Front Office. Previous experience with Opera PMS.
  • Educated to level of internationally recognized bachelor’s degree / Post Graduate Diploma.
  • Proven leadership skills and experience in managing a diverse team and overseeing multiple related and unrelated departments simultaneously.
  • Strong and proven ability to coach and motivate colleague to achieve sales and service goals, build clientele, monitor productivity goals, and evaluate results.  
  • To have an outstanding customer service skills and a welcoming and sociable personality
  • Attention to detail and aptitude to maintain a very hygienic environment.
  • Detail-oriented and have the skills to manage in accordance with standard operating procedures relating to service, training, inventory, and payroll. 
  • Experience in handling crucial situations with guests and colleagues effectively. 
  • Managing colleague performance issues quickly and effectively.
  • Flexible schedule, available to work evenings, weekends, and holidays when required, and able to schedule own working hours according to business needs.  

 

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.