Agent, Experience Center 


Rare Finds is a diverse collection of resorts celebrating the individuality and unique identity of a destination, with a distinct ability to captivate the imagination, and bring to the forefront the essence of a place.

Authentic and captivating, Bab Al Shams Desert Resort is a truly magical destination, where expertly curated itineraries and bespoke entertainment are the beating heart of our legendary desert-based destination. Part of our unique Rare Finds collection, the essence of Bab Al Shams joins our guests together to discover the most soulful experiences and humbling journeys, set against Dubai’s endless dunes and rich culture.


About The Role

The Experience Center Agent role is a customer-facing role targeted at smart, personable, technology-inclined, and customer-obsessed individuals.


Key Duties and Responsibilities  

  • Maintains good employee relations and motivate colleagues.

  • Provide guidance to walk-in customers on product and service offerings.

  • Educate customers and potential customers with information and delivery timelines.

  • Ensures strict adherence to Bab Al Shams Desert Resort Standard Operating Procedures related to guest experience and activities.

  • Serve guests by providing product/ service information related to the delivery life cycle, rates, and payment.

  • Resolve product or service problems by clarifying customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment and following up to ensure resolution.

  • Promote and cross-sell the company’s products.


Experience & Educational Requirements

  • 1 - 4 years previous customer service experience is an added advantage

  • Good communication and computer literacy skills

  • Certificate of completion of NYSC

  • People management experience

  • Strong orientation towards customer service

  • Effective Communication

  • Attention to detail.

  • Customer focused.

  • Teamwork


Join a team that is warm, caring, connected and empowered to create truly unique experiences. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.