Assistant General Manager, Ossiano
(20493)
A part of Kerzner International, a global leader in luxury hospitality, Atlantis, The Palm is a world where iconic stays, legendary adventures, and the boldest flavours all come together to transport guests to A World Away.
The iconic resort, located on the crescent of Palm Island, features 1,544 Rooms, Suites, and Signature Suites, each designed with thoughtful details inspired by the sea. It is the ultimate destination for world-class dining, bringing together some of the most renowned celebrity chefs and Michelin-starred restaurants. The resort is also home to unforgettable experiences, from record-breaking thrills at the world’s largest waterpark to stunning views of 65,000 marine animals in the aquarium, and close encounters with resident Indo-Pacific dolphins at Dolphin Bay.
Behind this extraordinary destination are over 6,000 colleagues from 129 nationalities. Together, we foster a vibrant and inclusive culture where talent is nurtured, wellbeing is prioritised, and careers truly thrive.
About The Role:
The Assistant General Manager is responsible for establishing and maintaining excellent guest service. The position is responsible for managing all areas of full service within the restaurant including training and retaining excellent staff, delivering outstanding hospitality, food cost, labor cost, shared P&L responsibility, running shifts, teaching and learning, safety and cleanliness, while adhering to all company policies and procedures.
Key Responsibilities:
- Drive service excellence and guest satisfaction daily
- Develop a guest database to increase returning guests
- Ensure all guest feedback is compiled and discussed with action plan for continual improvement
- Perform as a leader in your outlet, delegating and coaching your management team towards achieving deadlines and delivering results
- Guide the team in relation to upselling and provide regular feedback against targets and KPIs
- Recruitment of the team, liaise with HR and ensure the right candidates are selected, profiles of candidates to be put together as per standards
- Be fully aware of the restaurant order of service and standards, and provide support to the team with service to ensure the guest’s needs are understood and fulfilled
- Be an excellent brand ambassador, ensure the standards of Atlantis Dubai are maintained
- Take ownership of the short, mid, and long term development of the business, its standards, team development and marketing
- Build strong and positive professional relationships in the workplace ensuring your outlet interacts with others in a positive, professional and solution focused manner
About You
- Minimum 3-5 years’ experience in a similar role in a fine dining restaurant with direct P&L responsibilities, or an equivalent combination of education and experience
- Exceptional interpersonal skills and be able to interface effectively with all levels of management
- Ability to effectively influence through knowledge, relationship management, and trust
- Proven ability to effectively manage conflict and ensure successful outcomes, work under pressure and deal with high stress situations while exercising sound judgment and decision making
We offer a competitive, tax-free salary paid in UAE Dirhams (AED), alongside a wealth of benefits. These include generous food and beverage privileges, exclusive discounted rates at all Kerzner properties worldwide, comprehensive health insurance (with dental coverage), annual flights home, life insurance, an incentive program, and a variety of colleague wellness and social initiatives.
With a strong emphasis on learning and development, colleagues at Atlantis enjoy access to world-class training, career mobility, and internal growth opportunities across the Kerzner portfolio - making this an ideal environment for ambitious individuals seeking a long-term, fulfilling career in luxury hospitality. Join the A-Team and discover the extraordinary.
