Assistant Manager, Analytics
(17403)
Atlantis Dubai is part of Kerzner International, and home to two extraordinary resorts: the world-renowned Atlantis, The Palm and the ultra-luxury Atlantis The Royal. Together, they represent world-class service, bold innovation, and unforgettable experiences brought to life.
With over 6,000 colleagues from 129 nationalities, Atlantis Dubai operates as one team, with many departments and back-of-house functions seamlessly supporting both resorts. Across every role and department, our shared purpose is the same: to create amazing experiences and everlasting memories - not only for our guests, but for our colleagues too.
About the role
The Assistant Manager MI & Analytics is responsible for turning data into insights that drive the Contact Centre’s performance and guest experience. The role manages data collection, reporting, and analysis across multiple systems, ensuring accuracy and integrity. By monitoring KPIs, forecasting demand, and highlighting trends, the Assistant Manager supports operational decisions, resource planning, and service improvements. Acting as a strategic partner, they provide leadership with clear, actionable insights while fostering a culture of efficiency and continuous improvement.
About You
The ideal candidate must have a Bachelor’s degree in business, Data Analytics, Mathematics, Hospitality Management, or a related field (or equivalent experience). 2–4 years of experience in a Contact Centre or hospitality environment in a reporting, MI, or data analysis role. Proficient in Excel (including pivot tables, formulas, macros) and data visualization tools such as Power BI, Tableau, or Looker; and strong understanding of key contact centre metrics and operations.
We offer a competitive, tax-free salary paid in UAE Dirhams (AED), alongside a wealth of benefits. These include generous food and beverage privileges, exclusive discounted rates at all Kerzner properties worldwide, comprehensive health insurance (with dental coverage), annual flights home, life insurance, an incentive programme, and a variety of colleague wellness and social initiatives.
With a strong emphasis on learning and development, colleagues at Atlantis enjoy access to world-class training, career mobility, and internal growth opportunities across the Kerzner portfolio - making this an ideal environment for ambitious individuals seeking a long-term, fulfilling career in luxury hospitality. Join the A-Team and discover the extraordinary.
