Assistant Manager, Distribution 
(14122)

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn. 

Gleaming in the vibrant heart of New Dubai, enveloped in private sands and luxuriant gardens, One&Only Royal Mirage is a sanctuary of traditional splendour where indulgence and excitement gloriously combine. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.

With stunning resorts located across the globe and exciting expansion planned, Kerzner International currently has a fantastic opportunity for an experienced Assistant Manager, Distribution to join the Revenue team at One&Only Royal Mirage Hotel in Dubai.

With the global growth of our brands, you will be an integral part of Resort’s success and your role goes beyond developing potential relationships with our clients. Where you will add significant value, identifying ways to further strengthen and, to continuously support in providing outstanding service to our business; ensuring quality and consistency in all that we do.

Key Duties and Responsibilities

• Build and manage database information for CRS, GDS, PMS and OTAs
• Manage and monitor rate parity across all channels though Distribution Intelligence Tool and work closely with Sales to ensure channel agnostic approach and enforce parity.
• Manage the implementation of OTA’s, tour operators & DMC’s on various distribution platforms
• Adhere to agreed timelines and deliver within.
• Develop distribution system standards and procedures, e.g. rate code and room type set up, rate loading form, etc.
• System set up and maintenance for ancillaries related systems.
• Identifying best opportunity and best technical ways for reservations direct delivery into PMS / CRS for Tour Operators / DMCs, third-party websites, and external guests and drive implementation.
• Maintaining high standards of data quality through system maintenance and audits.
• Maintain partner implementation tracking sheet up to date with all related accurate information.
• Keep close relationships and collaboration with third parties’ partners, developing revenue strategies.
• Manage of OTAs content and strategies implementation, based on reporting insights.
• Training sales and front office teams to understand revenue management principles and the roles they play.
• Keep Training material up to date and provide a training platform, to an enlarged audience.
• Provide guidance and support to hotel colleagues on revenue management processes and procedures.
• Conduct training sessions to enhance revenue awareness and understanding across the organization.
• Manage Distribution Channels Daily operation, set targets and timelines for implementation tasks as well as any troubleshooting and hotel assistance. Control work evolution and assess change in planning.
• Manage Distribution Systems to anticipate business at risk and act accordingly.
• Optimize distribution channels and maintain rate parity across channels.
• Business Analytics application for comprehensive reporting and decision-making.
• Foster a collaborative and high-performance revenue culture across related areas.
• Staying abreast of industry and local market trends.

Experience and Qualifications:

• At least 2 years’ experience in a managerial position
• Solid knowledge of Central Reservation Systems, Interfaces, onward distribution platforms and OTA extranets.
• Experience with SynXis and OPERA Cloud is a plus.
• Skilled in analysis, problem solving and decision making.
• Above average Excel knowledge; extremely comfortable compiling and manipulating data.
• Business Analytics is a plus.
• Must be a fast learner and able to work under pressure.
• Must work independently.
• Time management and attention to detail.
• Good communication skills to collaborate with colleagues in Sales, Marketing, Communication & Revenue Management as well as Front Desk team.

Suitable candidate will be reporting directly to the Director of Revenue Analytics. Should have a proven and successful track record of previous employment within the Revenue and Distribution field. Excellent spoken and written communication skills in English and/or another language. Middle East/GCC experience is an advantage.

At One&Only creating JOY is at the forefront of everything we do. If you are the one to make every detail count & are bold to go beyond the obvious in every task assigned with positive energy & have the passion to make it happen, then we are looking for you.

Please apply directly through this website and submit your most recent CV.

We Thank You for your interest at Kerzner – The One&Only Resorts. Please note that only shortlisted candidates will be contacted.

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.